ML are just the coolest guys
ML are just the coolest guys tio speak to on the phone, and very helpful sorting out issues.

ML Accessories is a UK-based supplier specializing in innovative lighting and wiring solutions. The company offers a diverse range of products, including LED downlights, floodlights, occupancy sensors, and tri-proof battens, designed to meet the needs of both residential and commercial customers. Their product catalogue features the latest advancements in energy-efficient lighting, ensuring that clients have access to cutting-edge technology. Targeting electricians, contractors, and businesses in the electrical and lighting sectors, ML Accessories emphasizes customer service and efficient delivery. The company is committed to providing quality products and responsive support, making it a preferred choice for those seeking reliable lighting solutions. Customers can explore the full range of offerings on their website, which also includes testimonials highlighting their reputation for service excellence.
M L Accessories receives overwhelmingly negative feedback from customers, with many citing poor product quality and inadequate customer service. Reviewers frequently report issues with faulty lights and switches, with one electrician noting that products develop faults every few months, leading to significant time and financial losses.
Complaints highlight a lack of support from the company, with customers feeling that their concerns are met with rudeness or indifference. Despite these criticisms, a few customers express satisfaction with specific products like the lanterns and commend the company for excellent service when issues arise. However, the overall sentiment is marred by the prevalence of negative experiences, leading many to advise potential buyers to avoid the company altogether.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 13 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 13 most recent reviews.
“Purchased LED Half Lantern with inbuilt PIR, within 2months PIR failed, contacted ML Accessories as product came with...”
“Customer service has been very poor - for such an expensive product I would have expected better”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|
| 2.0 out of 5 (poor) | 100 out of 100 | 2.9 out of 5 (fair) | 1.7 out of 5 (poor) | — | 13 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 |
Bottom line: M L Accessories is #5 of 5 on overall rating in this group. On quality, Fantastic Services scores higher (4.3 vs 1.7).
13 reviews of M L Accessories. Filter by what matters to you.
ML are just the coolest guys tio speak to on the phone, and very helpful sorting out issues.
This company gave me excellent service with recent problem. Just like companies used to be. I don’t give a 5 rating often, only when I think it’s truly deserved. They listened and solved problem immediately with quickest possible despatch.
Purchased LED Half Lantern with inbuilt PIR, within 2months PIR failed, contacted ML Accessories as product came with 3 year warranty so i contacted company and on seeing proof of purchase they sent out a complete new Lantern within 3 days of contacting them. Excellent and prompt service would not hesitate to use them again
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ML Accessories is a UK-based supplier specializing in innovative lighting and wiring solutions. The company offers a diverse range of products, including LED downlights, floodlights, occupancy sensors, and tri-proof battens, designed to meet the needs of both residential and commercial customers. Their product catalogue features the latest advancements in energy-efficient lighting, ensuring that clients have access to cutting-edge technology. Targeting electricians, contractors, and businesses in the electrical and lighting sectors, ML Accessories emphasizes customer service and efficient delivery. The company is committed to providing quality products and responsive support, making it a preferred choice for those seeking reliable lighting solutions. Customers can explore the full range of offerings on their website, which also includes testimonials highlighting their reputation for service excellence.
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