Review summary

Mitsis Hotels has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

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II
Also je twijfelt over het boeken vandit…

Also je twijfelt over het boeken vandit hotel, do het dan vooral niet! Personeel is onaardig en onbehulpzaam, vanaf het moment van inchecken tot uitchecken is iedereen chagrijnig l, helpen ze je niet en zoiets als klantvriendelijkheid bestaat binnen dit hotel niet. Het krijgen van een antwoord op elke simpele of moeilijke vraag is moeilijker dan een kruisverhoor. Je wordt ofwel doelloos aangestaard of krijgt het antwoord weet ik niet. Als je vriendelijkheid of behulpzaamheid van de medewerkers verwacht zou ik het elders bij een ander hotel zoeken, in dit hotel hebben ze daar nog niet van gehoord. Muv: Jannice de agua gym docent, Yodi de buggybestuurder en het meisje met krullen aan de poolbar. Die drie zijn de enige goede medewerkers. Daarnaast zijn ze overal understaffed en zijn er altijd lange rijen. Vaak houdt het personeel een praatje met elkaar ipv jou te helpen. Het hotel is zeker geen 5 sterren waard. Het concept kruisbesmetting is dit hotel onbekend. Alles (vlees, vis, groenten) wordt op dezelfde bakplaat gebakken. Op mijn braag of de pasta vegetarisch is kreeg ik letterlijk het antwoord; “ja, het is vegetarisch er zit alleen bacon in”. Het buffet is elke dag min of meer hetzelfde. De salades en gesneden fruit zijn niet vers.

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MK
Mitsi Norida - AVOID AT ALL COSTS

AVOID AT ALL COSTS – Mis-sold, Unsafe, and Completely Deceptive We booked this holiday expecting a five-star, ultra-exclusive, all-inclusive escape as sold by Mitsi. What we arrived to was genuinely one of the worst travel experiences I’ve ever had. We left after six nights of a planned 14-night stay — and even that felt too long. This place is not even close to five-star. In fact, I’d struggle to call it three-star. The level of neglect, filth, and misrepresentation is astounding. What you need to know: ZERO RESOLUTION FROM MANAGEMENT Firstly, we spoke to management — but no solution or rectification was made. We were offered the completely useless suggestion of “speaking to the chef”, with the ridiculous suggestion he would cook for us separately - if you saw the “buffet” you’d know how ridiculous this is! We were also promised beach towels would be delivered to our room, which never materialised we didn’t check out until 24 hours later: It felt like they were just trying to pacify complaints without any intention of actually resolving anything. FILTHY & UNHYGIENIC: Pools covered in algae, filthy cushions, and communal areas that haven’t been deep-cleaned in what feels like years. Flies constantly swarm the buffet food, which is left uncovered. Dining tables go uncleared or when they are a school canteen trolley trundled around scrapping plates at tables — genuinely disgusting. The room staff do their best to keep the old tired 80s room clean but leave bags off rubbish and laundry at the door to every apartment “block” FOOD IS INEDIBLE: Easily the worst food I’ve ever experienced at any hotel — let alone one calling itself “luxury.” • Raw baked beans served to my daughter. • A burnt omelette (there was fire as he cooked and I’ve never seen so much oil used. that tasted of smoke and nothing else. • Prawns with black bits looked badand completely inedible (in their al a carte restaurant) • The only passable food was pizza at the beach bar. I could go on but what’s the point!! I’m 21 weeks pregnant and ended up skipping meals out of concern for my health. My four-year-old daughter lived on fruit and cucumber, there was no child’s buffet as you would expect from — not ideal on what’s meant to be a relaxing family holiday. the buffet restaurant is like something from 70s it’s hideous! DRINKS ARE A JOKE: Low-quality, non- branded watered-down spirits served in old gross plastic cups. No drink service to sunbeds — unlike every other five-star resort I’ve stayed at. You have to queue at the pool bar every time for 20 mins , and even then, the drinks are undrinkable. TOWEL CHAOS & SUNBED MADNESS For beach and pool towels you’re told to trek to the beach to collect them, only to be told there are none left every afternoon we went. We were promised towels would be brought to the room — they never arrived! we had a whole last day they could have been delivered (promised at lunch time and we didn’t check out to the following day at 2pm) . As for sunbeds? You need to be up at 7am latest to claim one. People lay towels down and disappear for hours, and staff do nothing to manage it. SEWAGE SMELLS & DATED DECOR: The smell of sewage hits you in several parts of the resort. The interiors look like a tired, gloomy from the 1980s - with the exception of the al a carte restaurant. Absolutely nothing “luxury” about it. UNTRAINED & DISENGAGED STAFF: Aside from one lovely staff member in the al a carte restaurant (Giorges), staff were either cold, indifferent or actively rude. Service is sloppy and inconsistent. We also had a ‘Do Not Disturb’ sign on our door — and staff entered anyway. A total violation of privacy. ACCOMMODATION MIS-SOLD: We booked a sea-view bungalow and were put in a standard apartment block overlooking air-con units. What we got looked nothing like the booking images.the hotel have said that’s the accommodation well someone should explain to them going up stairs does not a bungalow make. This hotel is deleting bad reviews.They have had mine deleted from Trip advisor - it explains the suspicious number of glowing five-star reviews. Don’t be fooled — the reality is nothing like what’s being portrayed online. The fact that they are selling this as a premium experience is frankly outrageous. DO NOT WASTE YOUR MONEY. DO NOT BOOK THIS HOTEL. It is mis-sold, mismanaged, and misleading on every front. I am now in another hotel and loving it- I will review that after the week here!

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Very disappointing

Very disappointing – Not worth the money, not true Mitsis standard We are a family of two adults and two children who booked a 14-night stay at the Mitsis Hotel from July 3rd to July 17th. We chose this hotel specifically because we wanted a comfortable stay with a private pool. We paid around €10,000 just for the hotel, excluding flights, so we expected high standards. When we arrived, everything seemed fine. We were told to wait for our room and were given black wristbands that were supposed to indicate we were “VIP guests.” However, this VIP status means absolutely nothing here – we haven’t experienced any benefits from it at all, and there seems to be no point in even having it. Once we got to our room, we were deeply disappointed. It was nothing like the pictures – much smaller, barely enough space to move around the bed. It did not match what we were sold online. We immediately raised the issue via email and at the reception. We were promised they would “look into it within a few days,” but nothing happened. When we followed up, the staff couldn’t even remember us and referred us back to email – which we still haven’t received a reply to. The food is disappointing and limited in variety. Our children struggled to find anything they wanted to eat, so we had to dine outside the hotel most evenings. The à la carte restaurants on-site are fully booked – we’ve now been here for over a week and still haven’t been able to get a table. Service is generally poor. Only 2–3 staff members have been friendly – the rest seem indifferent or even annoyed. The minibar is only restocked every second day, and you only receive one bottle of wine upon arrival, which is laughable given the cost of the stay. We also weren’t allowed to get a bottle of water when leaving the hotel for a drive. We have stayed at three other Mitsis hotels, and none of them were like this. This one feels like a 3-star hotel trying to act like a 5-star, and it’s absolutely not worth the money. I do not recommend this hotel to anyone with even moderate expectations. It has been a major disappointment and has taken away from what was supposed to be a relaxing and luxurious family holiday. After posting this review, I was contacted by the hotel’s general manager. He explained that this Mitsis property is not part of the “Selected” line, which is why the standard here is different from what we’ve previously experienced at other Mitsis hotels. He kindly offered to help us book the à la carte restaurants for the rest of our stay, which we appreciated. Unfortunately, he couldn’t offer a larger or renovated room as there were none available. He also apologized for the unhelpful attitude we experienced at reception and said he would address it internally. The hotel is in a beautiful location with a lovely view – it’s just a shame that we couldn’t get help earlier and had to post a negative review to be taken seriously.

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RM
Mitsis Bali Paradise

Mitsis Bali Paradise, Bali, Kreta: Personale i reception, bar og på restaurant er helt i top. De er hjælpsomme og søde. Menuen er varieret og af god kvalitet - og restauranten er ren og pæn, hele tiden. Der er ofte for lang ventetid/kø, til baren og der er alt for få solsenge i poolområdet. De franske guider er forholdsvis uudholdelige - og gør poolområdet svært at nyde. De larmer, råber, synger, spiller musik med tung bas, afholder spontane karaoke-koncerter med dem selv i centrum - og mangler tydeligvis helt basale manerer samt dannelse. Ganske belastende.

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All reviews

113 total • Write a review

Showing 71 - 80 of 109 reviews
EM

Lovely location but room for improvement

Me and my family checked in at Cretan Village Beach Resort in Crete, on the 29th of March for 7 nights. All staff were very polite, including the cleaners. The location was wonderful, and the beach was within walking distance! The little shop on the resort, right next to the pool tables was great and staff in there were so friendly and talkative. Though we were a little disappointed by the lack of food choices, especially if you have younger children, who are fussy at meal times! Also they did not have any food labels listed, which can be a problem for people with any allergies or vegetarians. On multiple occasions when going to help ourselves to the drink machines, they had ran out or broken 😞 When going up to the drinks bar, cocktails were mainly ice and no drink and beer was mainly foam / froth! Towards the end of our holiday, our 4 month old baby was very ill, with a slight temperature. When asking about the air conditioning to be switched on to cold, the reception staff told my partner that they could not do that because it was only set to have on warm at that time of year! They didn't offer another solution unfortunately, so we did have a very upset baby until we came home and saw the doctors. Also when speaking to the concierge team about any trips that were available, they didn't have much information or knowledge on what they had. They informed us to look at the brochure online. Didn't feel very helpful, so we didn't bother to do any trips! Overall we did enjoy the holiday but there definitely could be improvements😊

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DT

A fantastic holiday had by all our…

A fantastic holiday had by all our party of 7 at the Mitsis Grand in Rhodes. Staff were amazing, polite and so accommodating! Brilliant food! Will definitely be back!

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E

Highly recommend this hotel chain

Highly recommend this hotel chain after 3 visits. Beautiful locations, good food, (generally) kind and hard working staff and great value for money. I always have Mitsis in mind when planning a holiday to Greece.

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A

Mitsis Laguna Resort & Spa

Mitsis Laguna Resort & Spa - A Luxurious and Unforgettable Stay at Mitsis Hotel: Exceptional Staff, Beautiful Rooms, Delicious Cuisine, and Generous Hospitality. I had the pleasure of staying at Mitsis Hotel in late May 2022 and it was an experience of a lifetime. The hotel exceeded my expectations in every way, from the stunning rooms to the delicious cuisine, but what truly made it exceptional was the staff. Upon arrival, I was greeted with warm hospitality and genuine care from the entire team. The staff at Mitsis Hotel were exceptional, and their passion for their work was evident in every aspect of my stay. Panagiotis, the restaurant manager, was exceptional in his role. He handled bookings and reservations in the most professional way, and his team was incredible. Jonny, who worked at the restaurant, was a standout. He was incredibly efficient, attentive, and friendly, making me feel like a VIP every time I sat at his table. Mixalis, who ran the pool bar, was another exceptional member of staff. He was not only talented in his craft but also incredibly personable, making my time at the bar a highlight of my stay. Andreas, who worked at the main bar, was another standout. He made me feel welcomed and valued every time I stopped by for a drink. Gregory, who took over the restaurant at night, was an exceptional host. He made sure every aspect of my dining experience was perfect, and his commitment to guest satisfaction was truly impressive. Markos and Anastasa, who worked at the steakhouse, were also exceptional. They were knowledgeable about their work, passionate about the cuisine they served, and their expertise made my meals even more enjoyable. Last but not least, there was Stefanos Koutsakis, the food and beverages manager. He was the ultimate professional, with an exceptional level of hospitality, generosity, and expertise. He went above and beyond to make sure my stay was unforgettable, and his dedication to his work and passion for hospitality were truly exceptional. The rooms at Mitsis Hotel were beautiful, spacious, and impeccably clean, with stunning sea views that made waking up every morning a joy. The attention to detail in every aspect of the room was impressive, with luxurious linens and thoughtful amenities that made my stay even more comfortable. The food at Mitsis Hotel was simply divine. The chefs used only the freshest ingredients, and the presentation was always impeccable. The breakfast buffet, the steakhouse, and the fish restaurant were all exceptional, with every dish carefully prepared and expertly crafted. In summary, Mitsis Hotel provided me with an unforgettable and luxurious experience, from the exceptional staff to the beautiful rooms, delicious cuisine, and generous hospitality of Stefanos Koutsakis. I highly recommend Mitsis Hotel to anyone looking for a truly memorable vacation.

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SW

Third time to Mitsis

Third time to Mitsis. Great staff, great food, fab beach and general facilities. Let down by a room that needed maintenance and updating. Not a 5 star room. Staff tried to help but couldn’t find a room that was any better for four of us. Would go back to Mitsis but not to Rodos Maris.

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JP

Stayed at Mitsis Faliraki on Rhodes…

Stayed at Mitsis Faliraki on Rhodes Island in May 2022. Booked as a last minute holiday. This resort has far exceeded my expectations. The food was consistently good and did not taste cheap. Most of the food in the resort was cooked fresh and available round the clock. Drinks were all inclusive and also premium. The staff were all friendly and the resort is one of the best in the area. They even had a creche near the pool area with staff on site to look after your children and do activities. The room was good but could have been a bit better. It was a little basic but it did everything it needed to. We would love to go back!

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RN

This hotel was part of our package with…

This hotel was part of our package with Imagine Cruising. Our luxury garden room has a view of a crumbling derelict hotel and floodlights of the tennis court. We are celebrating our honeymoon but imagine Cruising haven't mentioned this to the hotel. We have a very late departure and have been quoted €40 for a late check out and quite frankly think this is excessive on top of what we have paid for our honeymoon holiday! The staff are all lovely but the rep if course has yet to appear in reception! We have family who are gold club members and they are quite shocked at our treatment. But the sun is shining....

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S&

Super all inclusive og smilende personale

Fantastisk personale med super service. God underholdning om aftenen fra 21-23. Alt er rent og pænt - meget personale. Flot buffe. Voksenhotel. Alt er gratis også rene liggestole på stranden.

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S

Outstanding!

Stayed at the Blue Domes resort at Mitsis hotels and absolutely loved everything about it. The staff work incredibly hard, the service is outstanding and the food everywhere is stunning! The surroundings are stunning and the rooms are fantastic. Thank you to all the staff for making this trip so enjoyable and memorable. Special thanks to Andreas and Angelo. Will definitely be returning to this place!

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JG

I stayed at the Mitsis Grand Hotel with…

I stayed at the Mitsis Grand Hotel with a friend for one week and arrived home on 7th Sept. The hotel staff, accommodation and cleanliness was all 5 star. The restaurants served delicious food and there was enough choice and plenty of choices of drinks. The reason I have given this 4 stars is because the sunbeds are very uncomfortable and needs updating and around the pools there are fixed umbrellas which are constantly up which makes finding a place to sunbathe difficult unless you like the shade. The food in the main restaurant was very limited compared to other 5 star hotels I have been too. Having said that it’s definitely worth a visit as I couldn’t fault the staff on the friendliness whilst serving us and when we had a problem with our air conditioning in the room they immediately came to fix it. The room was very comfortable and clean. Towels changed daily, beach towels changed every day, free safe to use in the room. I would return. Thank you to everyone at the hotel.

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