Mitsis Hotels
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Very disappointing
Very disappointing – Not worth the money, not true Mitsis standard We are a family of two adults and two children who booked a 14-night stay at the Mitsis Hotel from July 3rd to July 17th. We chose this hotel specifically because we wanted a comfortable stay with a private pool. We paid around €10,000 just for the hotel, excluding flights, so we expected high standards. When we arrived, everything seemed fine. We were told to wait for our room and were given black wristbands that were supposed to indicate we were “VIP guests.” However, this VIP status means absolutely nothing here – we haven’t experienced any benefits from it at all, and there seems to be no point in even having it. Once we got to our room, we were deeply disappointed. It was nothing like the pictures – much smaller, barely enough space to move around the bed. It did not match what we were sold online. We immediately raised the issue via email and at the reception. We were promised they would “look into it within a few days,” but nothing happened. When we followed up, the staff couldn’t even remember us and referred us back to email – which we still haven’t received a reply to. The food is disappointing and limited in variety. Our children struggled to find anything they wanted to eat, so we had to dine outside the hotel most evenings. The à la carte restaurants on-site are fully booked – we’ve now been here for over a week and still haven’t been able to get a table. Service is generally poor. Only 2–3 staff members have been friendly – the rest seem indifferent or even annoyed. The minibar is only restocked every second day, and you only receive one bottle of wine upon arrival, which is laughable given the cost of the stay. We also weren’t allowed to get a bottle of water when leaving the hotel for a drive. We have stayed at three other Mitsis hotels, and none of them were like this. This one feels like a 3-star hotel trying to act like a 5-star, and it’s absolutely not worth the money. I do not recommend this hotel to anyone with even moderate expectations. It has been a major disappointment and has taken away from what was supposed to be a relaxing and luxurious family holiday. After posting this review, I was contacted by the hotel’s general manager. He explained that this Mitsis property is not part of the “Selected” line, which is why the standard here is different from what we’ve previously experienced at other Mitsis hotels. He kindly offered to help us book the à la carte restaurants for the rest of our stay, which we appreciated. Unfortunately, he couldn’t offer a larger or renovated room as there were none available. He also apologized for the unhelpful attitude we experienced at reception and said he would address it internally. The hotel is in a beautiful location with a lovely view – it’s just a shame that we couldn’t get help earlier and had to post a negative review to be taken seriously.