Mitsis Hotels
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Lovely location but room for improvement
Me and my family checked in at Cretan Village Beach Resort in Crete, on the 29th of March for 7 nights. All staff were very polite, including the cleaners. The location was wonderful, and the beach was within walking distance! The little shop on the resort, right next to the pool tables was great and staff in there were so friendly and talkative. Though we were a little disappointed by the lack of food choices, especially if you have younger children, who are fussy at meal times! Also they did not have any food labels listed, which can be a problem for people with any allergies or vegetarians. On multiple occasions when going to help ourselves to the drink machines, they had ran out or broken 😞 When going up to the drinks bar, cocktails were mainly ice and no drink and beer was mainly foam / froth! Towards the end of our holiday, our 4 month old baby was very ill, with a slight temperature. When asking about the air conditioning to be switched on to cold, the reception staff told my partner that they could not do that because it was only set to have on warm at that time of year! They didn't offer another solution unfortunately, so we did have a very upset baby until we came home and saw the doctors. Also when speaking to the concierge team about any trips that were available, they didn't have much information or knowledge on what they had. They informed us to look at the brochure online. Didn't feel very helpful, so we didn't bother to do any trips! Overall we did enjoy the holiday but there definitely could be improvements😊