Mitsis Hotels
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Mitsi Norida - AVOID AT ALL COSTS
AVOID AT ALL COSTS – Mis-sold, Unsafe, and Completely Deceptive We booked this holiday expecting a five-star, ultra-exclusive, all-inclusive escape as sold by Mitsi. What we arrived to was genuinely one of the worst travel experiences I’ve ever had. We left after six nights of a planned 14-night stay — and even that felt too long. This place is not even close to five-star. In fact, I’d struggle to call it three-star. The level of neglect, filth, and misrepresentation is astounding. What you need to know: ZERO RESOLUTION FROM MANAGEMENT Firstly, we spoke to management — but no solution or rectification was made. We were offered the completely useless suggestion of “speaking to the chef”, with the ridiculous suggestion he would cook for us separately - if you saw the “buffet” you’d know how ridiculous this is! We were also promised beach towels would be delivered to our room, which never materialised we didn’t check out until 24 hours later: It felt like they were just trying to pacify complaints without any intention of actually resolving anything. FILTHY & UNHYGIENIC: Pools covered in algae, filthy cushions, and communal areas that haven’t been deep-cleaned in what feels like years. Flies constantly swarm the buffet food, which is left uncovered. Dining tables go uncleared or when they are a school canteen trolley trundled around scrapping plates at tables — genuinely disgusting. The room staff do their best to keep the old tired 80s room clean but leave bags off rubbish and laundry at the door to every apartment “block” FOOD IS INEDIBLE: Easily the worst food I’ve ever experienced at any hotel — let alone one calling itself “luxury.” • Raw baked beans served to my daughter. • A burnt omelette (there was fire as he cooked and I’ve never seen so much oil used. that tasted of smoke and nothing else. • Prawns with black bits looked badand completely inedible (in their al a carte restaurant) • The only passable food was pizza at the beach bar. I could go on but what’s the point!! I’m 21 weeks pregnant and ended up skipping meals out of concern for my health. My four-year-old daughter lived on fruit and cucumber, there was no child’s buffet as you would expect from — not ideal on what’s meant to be a relaxing family holiday. the buffet restaurant is like something from 70s it’s hideous! DRINKS ARE A JOKE: Low-quality, non- branded watered-down spirits served in old gross plastic cups. No drink service to sunbeds — unlike every other five-star resort I’ve stayed at. You have to queue at the pool bar every time for 20 mins , and even then, the drinks are undrinkable. TOWEL CHAOS & SUNBED MADNESS For beach and pool towels you’re told to trek to the beach to collect them, only to be told there are none left every afternoon we went. We were promised towels would be brought to the room — they never arrived! we had a whole last day they could have been delivered (promised at lunch time and we didn’t check out to the following day at 2pm) . As for sunbeds? You need to be up at 7am latest to claim one. People lay towels down and disappear for hours, and staff do nothing to manage it. SEWAGE SMELLS & DATED DECOR: The smell of sewage hits you in several parts of the resort. The interiors look like a tired, gloomy from the 1980s - with the exception of the al a carte restaurant. Absolutely nothing “luxury” about it. UNTRAINED & DISENGAGED STAFF: Aside from one lovely staff member in the al a carte restaurant (Giorges), staff were either cold, indifferent or actively rude. Service is sloppy and inconsistent. We also had a ‘Do Not Disturb’ sign on our door — and staff entered anyway. A total violation of privacy. ACCOMMODATION MIS-SOLD: We booked a sea-view bungalow and were put in a standard apartment block overlooking air-con units. What we got looked nothing like the booking images.the hotel have said that’s the accommodation well someone should explain to them going up stairs does not a bungalow make. This hotel is deleting bad reviews.They have had mine deleted from Trip advisor - it explains the suspicious number of glowing five-star reviews. Don’t be fooled — the reality is nothing like what’s being portrayed online. The fact that they are selling this as a premium experience is frankly outrageous. DO NOT WASTE YOUR MONEY. DO NOT BOOK THIS HOTEL. It is mis-sold, mismanaged, and misleading on every front. I am now in another hotel and loving it- I will review that after the week here!