Worst Customer Service of my life
I signed up during the time they were running a promotion, but the promotion wasn't applied to my account. When I called to ask about it and see if I could get the deal, I was met with the most incompetent customer service I have seen in my entire life. The lady on the phone immediately said that there was nothing I could do and that I was stuck with the plan I had purchased- I asked to speak to her manager, and she kept saying no. I insisted on speaking to her manager, so she put me on hold, and the manager picked up the phone (though I'm 90% sure it was the same lady). The so-called "manager" offered no empathy, no solution, just the same dry "there's nothing we can do on our end." Anyone who has worked in customer service would know that the first rule is to truly empathize with the customer and then provide any sort of solution to RETAIN the customer. I don't know who is training these people, but there needs to be a serious recalibration of the whole customer service team. Ariel, who I spoke to on the phone, provided terrible customer service. I do not recommend this company if you are planning on asking customer service for any type of help.
