Amy

Amy

Member since Invalid Date
1
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1 out of 5 stars
Average rating

Reviews by Amy

MI

Mint Mobile

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1 out of 5 stars

Horrible set-up experience

I checked on their website to make sure my iphone 6 was usable with Mint Mobile, that the phone was unlocked, and that the IMEI number was usable on their carrier. It was all a go. After receiving my sim card, and trying to activate it, the app then refused to download saying my iphone's software was not recent enough to use the app. I had to then activate through a phone call instead. After going through the call, they said they would email me in about an hour to confirm. No email. I called customer service again. They told me to contact my old carrier. I did that and spent another hour troubleshooting back and forth between both companies. When Mint Mobile said that my number was finally able to transfer and I tried to turn on my phone, it then said that the SIM card was not usable. I called Mint Mobile customer service for the 5th time, and they said that my phone was actually not compatible with them. I asked for an explanation and was told that I would be transferred to IT department, and then was actually transferred over to Apple IT instead, who had absolutely no idea why Mint Mobile could not use the phone.