Mint Mobile
View company profile →
Horrible customer service
After having Mint for 3 months and deciding it was not for me I contacted customer service for my account number and my transfer pin. After attempting to transfer service, I was told by my new carrier that the account number I was given was incorrect, I new believe that this was done on purpose. I called them while my new carrier was on hold to try to get my correct account number, I spoke with a women who took my information and she transferred me over to a different department to get my account number. The representative asked me why I’m leaving and I told him…. He then proceeded to try to sell me services and try to get me to stay. I told him I was not interested in staying with Mint, I just needed my account number…. He completely Ignored me and kept trying to sell me services. Again I asked for my account number and he ignored me, and started talking over me saying how other companies can NOT compare. Again I told him in not interested in staying with mint I just needed my account number and I asked if I could speak with someone else. He I ignored my request and continued with his sales pitch. I asked him again to speak with someone else and again I was ignored. I was trapped on the phone with him for over 20 minutes. I asked at least 20 more times for my account number or to speak with someone who could provide it….. time and time again he ignored me and continued with his sales pitch. I finally explained that my new carrier was on hold on the line so I could get my account number, I demanded to talk to someone else and he finally said oh okay well if you’re sure…… I’ll never recommend Mint to anyone.