First contact with Minister Law
I was referred to Minster Law after being involved in an accident which was the fault of the third party . I spoke to Kevin Russell who was very helpful and explained the process to me in detail. Thank you!
4.5
Great
1,000 reviews
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Review summary
Minster Law receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Made it easy to make a claim
Made it easy to make a claim Especially after a traumatic event
Ended with a positive outcome
Initially, the service was very poor with no case manager assigned to my case for about two years. However, once Mallory Binks was assigned to my case, she worked hard to ensure that my case could be resolved and supported me to get the best possible outcome. If I could rate Mallory alone, I would give her five starts!
Many thanks
I recently had the pleasure of working with Minster Law on a legal claim, and I couldn't be more grateful for the support and service I received. From start to finish, the team was professional, knowledgeable, and genuinely committed to securing the best outcome for me. A special thank you to my solicitor, Matthew Wild, who was outstanding throughout the entire process. He was approachable, thorough, and always kept me informed at every stage. His dedication and clear communication made a potentially stressful situation much easier to handle, and I always felt that my case was in safe hands. I'm very pleased to say that the case was successfully closed in my favour, and I have no doubt that Matthew's hard work played a key role in that result. I highly recommend Minster Law, and especially Matthew Wild, to anyone in need of expert legal support. Thank you again for everything!
Company details
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Contact info
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Website
www.minsterlaw.co.uk
All reviews
1,000 total • Write a review
Showing 981 - 990 of 996 reviews
gg
Minster Law was very good at getting…
Minster Law was very good at getting the most they could for my claim did take over 18 months but was worth it
Date of experience: August 21, 2024
DM
Helpful claim advice
They are very helpful and were i was confused they cleared everything up for me and mohammed was very good explaining stuff and clearing everything up for me
Date of experience: August 21, 2024
MW
I was contacted by Lauren who was both…
I was contacted by Lauren who was both professional and attentive. I only had my accident yesterday but the speed and thoroughness of response is impressive. The whole process took a lot of worry away.
Date of experience: August 21, 2024
MS
I have had an amazing experience with…
I have had an amazing experience with Kathryn through my stressful time after the accident. She is very professional with a lovely sense of humour to make you feel at ease. Thank you!
Date of experience: August 21, 2024
J
Julie
US
At first contact this company was good but since then they ignore you
At first, contact this company was awesome, always responding to my emails. My accident happened on the 6th February, and I received emails asking me to respond right away so they could claim their expenses from the other insurance company, which I did, however, since this has been settled with them, I have heard nothing about my personal injury claim. I have reached out many times during the last 6 months via email and I dont even receive a reply. We have spoken on the phone after calling them to be told they are just waiting for the final report, which they received back in April! The accident alone has caused my many problems, both mentally and physically, the last thing I need to be doing is chasing a company who cannot even bother to reply.
Date of experience: August 21, 2024
SD
If I could give a zero I would
If I could give a zero I would. Accident April 2022 and still chasing them, they don’t return any phone calls or emails, even been passed through to the complaints dept who acknowledge failure and promised to see through to the end, not heard a peep from them in over a year. Next step Ombudsman, I honestly don’t know how they are trading. The worse company I’ve ever dealt with. Please do not use them you will regret it
Date of experience: August 21, 2024
A
Ann
US
Incompetent and uncaring
Incompetent and uncaring. I don't know where they got all of these stars from. They have left me with no choice but to contact the solicitor regulatory authority and the legal ombudsman. I had a car accident last year. They were not my choice but came through the insurance. It's been a constant battle. If you don't call them, nothing happens. I had a car accident September 2023, where the driver reversed out of his driveway into me driving down the road. They therapy sessions were a joke, 20 minutes each. They doctor suggested I get 6 more sessions, which I never got. They told me in May 2024 that they had settled and I would get a cheque in 4-5 weeks. I signed the form which was dated February. I called in July to find out what was happening. They told me that I needed to sign another form, which I did and returned. I called yesterday. Thy told me that they couldn't open the document. I asked "So if I didn't call how would I know?". The person just said, "Well if you don't sign it, you won't get it". Wrong and strong. I've had enough and will leave it to the powers that be. I am registered disabled and they have left me with no choice but to sell my car. I need to live.
Date of experience: August 21, 2024
MP
First class treatment from Nabeela Mirza…
I was really well Supported by Nabeela Mirza of Minister Law, every step I was informed in very easy emails, Nabeela Mirza took over my claim half way through + really got stuck into my claim, after all her hard work + very caring manner I finalised my claim 20/08/2024, I would like to say thank you to Nabeela Mirza for all off her hard work + polite, professional caring attitude towards myself, many thanks again Mr Peter McGreevy.
Date of experience: August 21, 2024
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