First contact with Minister Law
I was referred to Minster Law after being involved in an accident which was the fault of the third party . I spoke to Kevin Russell who was very helpful and explained the process to me in detail. Thank you!
4.5
Great
1,000 reviews
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Review summary
Minster Law receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Made it easy to make a claim
Made it easy to make a claim Especially after a traumatic event
Ended with a positive outcome
Initially, the service was very poor with no case manager assigned to my case for about two years. However, once Mallory Binks was assigned to my case, she worked hard to ensure that my case could be resolved and supported me to get the best possible outcome. If I could rate Mallory alone, I would give her five starts!
Many thanks
I recently had the pleasure of working with Minster Law on a legal claim, and I couldn't be more grateful for the support and service I received. From start to finish, the team was professional, knowledgeable, and genuinely committed to securing the best outcome for me. A special thank you to my solicitor, Matthew Wild, who was outstanding throughout the entire process. He was approachable, thorough, and always kept me informed at every stage. His dedication and clear communication made a potentially stressful situation much easier to handle, and I always felt that my case was in safe hands. I'm very pleased to say that the case was successfully closed in my favour, and I have no doubt that Matthew's hard work played a key role in that result. I highly recommend Minster Law, and especially Matthew Wild, to anyone in need of expert legal support. Thank you again for everything!
Company details
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Website
www.minsterlaw.co.uk
All reviews
1,000 total • Write a review
Showing 11 - 20 of 996 reviews
PH
Spoke to Shannon H
Spoke to Shannon H regarding our accident. Very efficient and courteous. Detailed explanation provided to us of requirements. Copies of information provided during the call provided to us correctly completed. Excellent service.
Date of experience: July 5, 2025
A
Anon
US
Fantastic Case Handler
My case handler Nabeela was absolutely fantastic. From the first day I spoke to her she was not only great when it came to listening and understanding my situation. She was also great at explaining every step of the process to me so I knew what to expect along the way.
Date of experience: July 4, 2025
WS
Highly recommend Minster Law
I had an RTA back in June 2023 which was not my fault. My insurance Company directed me to Minster Law to handle my case and I am so pleased that they did. Mallory Binks took on the case and I must say it was dealt with professionally. I was supported, guided through all the processes at that difficult time. All was explained to me and she kept me updated to make me feel at ease. She was always polite and understanding and I'm thankful and grateful for Minster Law for being on my side at all times even when I was upset on the phone. Thank you Mallory. OK so it took 2 years but it was a wonderful outcome, well worth waiting for. I highly recommend Minster Law, especially Mallory Binks. 💐 Wanda
Date of experience: July 4, 2025
KL
Injured during a police pursuit of a stolen vehicle
The correspondence was clear, concise and accurate at all times.My attorney made every effort to ensure that the process was smooth and as speedy as possible with regular updates as standard. I can not thank her enough for her attention to detail and ensuring my case was dealt with appropriately and achieving the best outcome for me.
Date of experience: July 4, 2025
HS
Donna Newsome is Brilliant!
Donna handled all my car accident details yesterday with such patience, caring and compassion which was greatly appreciated at this stressful time. She explained everything clearly and answered all my questions and addressed all my concerns. I am very pleased with Minster Law so far, and the communications that followed. Also feel lucky to have Donna no my side.
Date of experience: July 4, 2025
MB
I had an accident recently very…
I had an accident recently very stressful but I was lucky to speak to Lisa Warburton who was dealing with my claim. Lisa was so professional and kept me so calm in this stressful situation. She’s very empathetic was very calm and helpful. I’m so glad she called me. Thank you Lisa .
Date of experience: July 4, 2025
LR
I felt supported during this time
The process was long, you have to be patient! But Elliott Coldwell has been communicative, informative, and helpful all the way till the end. Thank you
Date of experience: July 3, 2025
jc
Extremely helpful and calm process
Lady i spoke to was called Kenzie. She was extremely helpful, nice to speak to, not just the job conversation but general chit chat to help the process and not be sat in awkward silence on the phone. Highly recommend this lady to deal with.
Date of experience: July 3, 2025
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