First contact with Minister Law
I was referred to Minster Law after being involved in an accident which was the fault of the third party . I spoke to Kevin Russell who was very helpful and explained the process to me in detail. Thank you!
4.5
Great
1,000 reviews
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Review summary
Minster Law receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Made it easy to make a claim
Made it easy to make a claim Especially after a traumatic event
Ended with a positive outcome
Initially, the service was very poor with no case manager assigned to my case for about two years. However, once Mallory Binks was assigned to my case, she worked hard to ensure that my case could be resolved and supported me to get the best possible outcome. If I could rate Mallory alone, I would give her five starts!
Many thanks
I recently had the pleasure of working with Minster Law on a legal claim, and I couldn't be more grateful for the support and service I received. From start to finish, the team was professional, knowledgeable, and genuinely committed to securing the best outcome for me. A special thank you to my solicitor, Matthew Wild, who was outstanding throughout the entire process. He was approachable, thorough, and always kept me informed at every stage. His dedication and clear communication made a potentially stressful situation much easier to handle, and I always felt that my case was in safe hands. I'm very pleased to say that the case was successfully closed in my favour, and I have no doubt that Matthew's hard work played a key role in that result. I highly recommend Minster Law, and especially Matthew Wild, to anyone in need of expert legal support. Thank you again for everything!
Company details
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Website
www.minsterlaw.co.uk
All reviews
1,000 total • Write a review
Showing 181 - 190 of 996 reviews
TA
Abigail was excellent
Abigail was polite, funny, empathetic and patient on the phone. It was very easy to speak with her and I felt comfortable disclosing information to her. I have full confidence in minster law and also Abigail in handling my case. She is a credit to the company. Would highly recommend!!
Date of experience: May 15, 2025
K
Kiran
US
First time ever being in an accident…
First time ever being in an accident and Minster Law have been amazing! Our claims advisor Lisa has been in contact with us and she has taken time out to ensure we understand everything and do the best she can for us. She has been really supportive and understanding of our concerns. Really recommend this company to anyone needing it!
Date of experience: May 14, 2025
B
Berrit
US
Started well....
I had my motorbike accident 5 years ago now. We were given their details from my insurance and to start with the service was great but over time we went through multiple associates dealing with the case. This meant that we had to go through the details over and over again including requesting the same information multiple times that they should have already had on file – this included my medical history from our GP Practice. There did not seem to be a handover of the file between associates. The last associate I dealt with had to refer almost everything to their supervisor. At one point I had to physically phone the specialist to see what the hold up was on the report, as Minster Law did not know what was going on, only to be informed that the invoiced amount was still outstanding. This meant more phone calls and emails backwards and forwards. I feel a lot of the 'lawyers' time was wasted due to the multiple times the file had been handed over to a new associate. Don't get me wrong they did the job at the end of the day, however, it seemed to be drawn out and inflated due to the multiple hands on the file. I feel that this has inflated their fees and lowered my claim amount. In monetary terms this meant that their fees were double my claim that I got paid.
Date of experience: May 14, 2025
AS
Rachel was very helpful and gave sound…
Rachel was very helpful and gave sound advice which culminated in a good settlement. Thank you for your help!
Date of experience: May 13, 2025
DK
Excellent
I had the privilege of 3 lovely gentlemen work on my case ( William..Alex McBride...Mark Wilkinson) I was kept up to date with every stage of my case. The service was Excellent throughout. Thank you to all involved.
Date of experience: May 13, 2025
pw
Stay clear
Stay clear, Please use another company, I have been waiting nearly a year for a clear cut case where the other party admitted fault two days after my motorbike accident where I was hospitalised for a week with severe chest injury and 5 broken ribs. Can never get hold of Zoe my claim handler and she never answers emails.
Date of experience: May 13, 2025
PG
Really knowledgeable and told us…
Really knowledgeable and told us everything about our claim
Date of experience: May 13, 2025
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