First contact with Minister Law
I was referred to Minster Law after being involved in an accident which was the fault of the third party . I spoke to Kevin Russell who was very helpful and explained the process to me in detail. Thank you!
4.5
Great
1,000 reviews
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Review summary
Minster Law receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Made it easy to make a claim
Made it easy to make a claim Especially after a traumatic event
Ended with a positive outcome
Initially, the service was very poor with no case manager assigned to my case for about two years. However, once Mallory Binks was assigned to my case, she worked hard to ensure that my case could be resolved and supported me to get the best possible outcome. If I could rate Mallory alone, I would give her five starts!
Many thanks
I recently had the pleasure of working with Minster Law on a legal claim, and I couldn't be more grateful for the support and service I received. From start to finish, the team was professional, knowledgeable, and genuinely committed to securing the best outcome for me. A special thank you to my solicitor, Matthew Wild, who was outstanding throughout the entire process. He was approachable, thorough, and always kept me informed at every stage. His dedication and clear communication made a potentially stressful situation much easier to handle, and I always felt that my case was in safe hands. I'm very pleased to say that the case was successfully closed in my favour, and I have no doubt that Matthew's hard work played a key role in that result. I highly recommend Minster Law, and especially Matthew Wild, to anyone in need of expert legal support. Thank you again for everything!
Company details
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Contact info
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Website
www.minsterlaw.co.uk
All reviews
1,000 total • Write a review
Showing 141 - 150 of 996 reviews
MJ
I feel safe with Emma Jackson and her team at Minster Law.
Emma Jackson made me feel looked after, listened to and understood. It’s difficult after an accident to discuss it and review your personal injuries etc. Perfect blend of friendliness, professionalism and humour. I feel safe with Emma. At the end of our meeting and complicated wording of documents explained I trust the process moving forward.
Date of experience: May 30, 2025
jb
Incredible and compassionate service
After a horrible car accident with a non-insured driver, Mallory Binks provided me with compassionate and helpful guidance. She was sympathetic and I feel she went above and beyond ensuring I received the settlement she felt I deserved regarding my injuries. Mallory made me feel like I was being supported throughout the whole experience. Thank you!
Date of experience: May 30, 2025
N
Nichola
US
Still waiting after accident in…
Still waiting after accident in September 2023. Informed was settled in January 2025 and would receive money in 4- 5 weeks (not 5-6 as prev stated). Then nothing ~ eventually replied say was on holiday until end April 2025 and would chase up - then nothing ~ again. Very bad at communicating ~ all goes very quiet after initial phone call to get you to sign up with them. Have never known anything to take so long! Still waiting...................
Date of experience: May 30, 2025
MH
Professional caring call
I had a phone call from Abigail Rennison regarding an incident I had been involved earlier in the. She had been contacted by my insurance company to work on their behalf. The call was clear, and I was placed at ease recounting the incident.
Date of experience: May 30, 2025
RW
motorbike crash
Phone after motorbike crash . I spoke to Mahammed Wagar . He was very good explained It all to me . We went though all that had happened. He made it very easy and was very thoughtful. Made the conversation as ease as he could . A pleasure to talk to . Thank you
Date of experience: May 30, 2025
KB
Abigail was really helpful
Abigail was really helpful with my claim! Only the first stage done but I’m happy with the way things are progressing.
Date of experience: May 30, 2025
CH
Had a phone call from this company and…
Had a phone call from this company and spoke to Tina Davies, the day after my car accident. My insurance company sent me through to them and i was quite nervous as id never had an accident or put a claim in before, but Tina was amazing and very helpful at explaining everything and making sure I understood everything clearly. I felt very comfortable straight away and felt much better about the whole situation.
Date of experience: May 30, 2025
N
Najida
US
Lisa from Minster Law
Lisa from the minster law was absolutely lovely, understanding and compassionate. She walked through the process with clarity and was very thorough but also remained highly professional and also retained her level for compassion throughout the conversation
Date of experience: May 30, 2025
MG
Good and efficient,
Good and efficient, Natalie mason was prompt and informative throughout, would reccommend
Date of experience: May 29, 2025
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