First contact with Minister Law
I was referred to Minster Law after being involved in an accident which was the fault of the third party . I spoke to Kevin Russell who was very helpful and explained the process to me in detail. Thank you!
4.5
Great
1,000 reviews
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Review summary
Minster Law receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Made it easy to make a claim
Made it easy to make a claim Especially after a traumatic event
Ended with a positive outcome
Initially, the service was very poor with no case manager assigned to my case for about two years. However, once Mallory Binks was assigned to my case, she worked hard to ensure that my case could be resolved and supported me to get the best possible outcome. If I could rate Mallory alone, I would give her five starts!
Many thanks
I recently had the pleasure of working with Minster Law on a legal claim, and I couldn't be more grateful for the support and service I received. From start to finish, the team was professional, knowledgeable, and genuinely committed to securing the best outcome for me. A special thank you to my solicitor, Matthew Wild, who was outstanding throughout the entire process. He was approachable, thorough, and always kept me informed at every stage. His dedication and clear communication made a potentially stressful situation much easier to handle, and I always felt that my case was in safe hands. I'm very pleased to say that the case was successfully closed in my favour, and I have no doubt that Matthew's hard work played a key role in that result. I highly recommend Minster Law, and especially Matthew Wild, to anyone in need of expert legal support. Thank you again for everything!
Company details
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Contact info
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Website
www.minsterlaw.co.uk
All reviews
1,000 total • Write a review
Showing 131 - 140 of 996 reviews
JW
Very happy with my experience with…
Very happy with my experience with minster law, things were a little slow starting off but when Mandy took over my case she got the ball rolling and after a long old wait justice was finally served. Thank you for your help Mandy
Date of experience: June 3, 2025
MO
I contacted Minster Law today regarding…
I contacted Minster Law today regarding an accident that occurred on a London Bus I was a passenger on. Lillie Robinson was very helpful & patient and I will be making a claim through this Law Firm
Date of experience: June 3, 2025
NU
Absolutely wonderful
Just got off the phone to Lisa and she was amazing I wanted to do a review straight away as she deserves to be rewarded with praise, she was calm, kind and patient with both me and my husband and I totally understand that it’s all new for us and she went through it all slowly and very detailed Thanks again
Date of experience: June 3, 2025
DP
I had an accident in September 2024
I had an accident in September 2024, it's been 9 months and I have barely had anything from them, there attention span is smaller then goldfish, you send them 10 emails they probably will come back to you saying we're still reviewing your file, it will go on for as long as they want. I have lost hope and regret using them entirely, I should've stayed with my insurance company instead choose them either way big warning anyone who uses them, deserves a heads up
Date of experience: June 3, 2025
wm
Expert support and guidance from Ashley
Initially my experience of Minster Law was not great, poor communication and three different associates over 2.5 years and very little progress. I was constantly calling for updates. Ashley Nolan took over the case and everything started to move immediately. He has steered my case efficiently and expertly, gathering and chasing for multiple sources of information, whilst providing regular updates via phone calls and emails. Ultimately, thanks to his hard work and expert advice, my case reached a successful outcome this week. I can’t recommend Ashley highly enough and I would like to thank him for all his support.
Date of experience: June 2, 2025
N
N.M
US
Absolutely terrible service.
Absolutely terrible service. Had my accident in Feb 2023. There was a dispute in the payment from third party and I was told that some one will be in touch with me in due course by a very condescending female operator which was in April 2025, I was told that I will get a call back, no time frame provided whenever I try to reach out, I am unable to get through. It has been the extremely appalling and horrendous service with rude and condescending staff.
Date of experience: June 2, 2025
SP
I was supported by Minster Law for a…
I was supported by Minster Law for a period of 3 years, supporting my claim in personal injury following being the victim of a road traffic accident. In those 3 years I had 4 solicitors support my claim, a number of changes due to staff moving within the company. Ellie, my final solicitor was very attentive, responsive and had a genuine approach in all her contacts. She used my contact preferences and held onto the information relating to my claim, which made all of our communications smooth and personable. I couldn’t recommend Ellie enough, she explained everything clearly in a non patronising way. Anybody would be lucky to have her support.
Date of experience: June 2, 2025
NC
Very polite and kind as I was…
Very polite and kind as I was struggling mentally and physically after nightmare of the accident. Bethany was very professional yet had presence of mind to accommodate my needs with personal touch. Keep up your good work we need more people like you 🙏👍
Date of experience: June 2, 2025
B
Bryce
US
Amazing
Emma Jackson came all the way to where we live in the Cotswolds to talk to my wife who had been in a bad car accident. She was absolutely amazing. We have never been through this process. Emma explained everything to us and put our minds at rest. We found Emma had a quality of professional and relational that was truly great to find. Thank you Emma for being so caring toward my wife. Bryce
Date of experience: May 31, 2025
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