First contact with Minister Law
I was referred to Minster Law after being involved in an accident which was the fault of the third party . I spoke to Kevin Russell who was very helpful and explained the process to me in detail. Thank you!
4.5
Great
1,000 reviews
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Review summary
Minster Law receives consistently positive reviews. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Made it easy to make a claim
Made it easy to make a claim Especially after a traumatic event
Ended with a positive outcome
Initially, the service was very poor with no case manager assigned to my case for about two years. However, once Mallory Binks was assigned to my case, she worked hard to ensure that my case could be resolved and supported me to get the best possible outcome. If I could rate Mallory alone, I would give her five starts!
Many thanks
I recently had the pleasure of working with Minster Law on a legal claim, and I couldn't be more grateful for the support and service I received. From start to finish, the team was professional, knowledgeable, and genuinely committed to securing the best outcome for me. A special thank you to my solicitor, Matthew Wild, who was outstanding throughout the entire process. He was approachable, thorough, and always kept me informed at every stage. His dedication and clear communication made a potentially stressful situation much easier to handle, and I always felt that my case was in safe hands. I'm very pleased to say that the case was successfully closed in my favour, and I have no doubt that Matthew's hard work played a key role in that result. I highly recommend Minster Law, and especially Matthew Wild, to anyone in need of expert legal support. Thank you again for everything!
Company details
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Contact info
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Website
www.minsterlaw.co.uk
All reviews
1,000 total • Write a review
Showing 121 - 130 of 996 reviews
TE
The E..s
US
Not great service, over priced and very slow to respond….
To be honest, pretty poor service at the beginning, passed around a few handlers and had to chase a lot via email and phone, when we eventually got given a handler pretty slow in responding and when I have called and spoke to them made to feel like we were at fault and they were working for the other side, only used them because it was through the insurance - settled the claim but not recieved money yet and although the other side pay their fees do feel they over charge and not good value for money. Would I recommend them - probably not :(
Date of experience: June 6, 2025
HL
The lady I spoke to was amazing
The lady I spoke to was amazing, very understanding and caring. She was very professional and clear about everything and next steps. I am so grateful and feel more at ease with my situation. Thank you so much
Date of experience: June 6, 2025
TP
First class.
My claim is not as yet resolved but I am very happy with the way Minster law has handled my case. Marie is very helpful and always there when I need assistance. I feel confident that they have my best interests as their main focus with regards to my future and work hard to ensure I get fully compensated for my injuries and losses. 10/10 so far. Thank you.
Date of experience: June 6, 2025
sr
The Minster Law team
I am very impressed by the quality of service that I have received from the team at Minster law The level of care and Professionalism given to me by my case handler Carman far surpassed my expectations, she was always available on email and phone .. and outside regular office hours Many thanks
Date of experience: June 6, 2025
K
Kath
US
Terrible service! Avoid at all costs!
Terrible service. They do not call or email back. I called multiple times for an update and no update received to this day from Daisy or her supervisor. Been on 2 years with them. They had my final report from the specialist Sept 2024 who stated it was straightforward however the case handler and supervisor are 'reviewing my report'. Apparently it's taking 9 month to review a report! I have formally complained twice who were apologetic, but nothing has changed. No call backs, no updates or explanations absolutely nothing at all from this company unless I chase them and ring and ring. Minister Law are not an honest company. In my complaint the case worker denied me contacting them, however the proof is on my phone that those calls where made and I will be providing the evidence when I take this further. Avoid at all costs. I know the reviews are mixed, it appears that, it depends on who is managing your case and to the type of service you recieve. NEVER AGAIN
Date of experience: June 4, 2025
MM
Very pleasant experience
This was my first experience going through anything like this and Lisa W was great throughout. Very calm, supportive and empathetic - really appreciate the great service from Lisa.
Date of experience: June 4, 2025
CL
Easy and straight forward process
Easy and straight forward process, Mckenzie was very friendly and professional she dealt with all our claims. Thank you very much.
Date of experience: June 4, 2025
JC
This is why you should choose Minster Law?
What made my experience great? Well the people, I have had multiple handlers over the last 2.5 years but none of which I wouldn't give 5 stars too. Every one of them was polite, informative and always honest with me. Gemma Susca-Lyons was great with liaising with the 3rd party and giving me honest advice when asked. Always kind, helpful and never pushy. Gemma - I wish you the best in future and thankyou for your assistance. I couldn't recommend her enough and the whole team at Minster law. A word of advice to people who are looking to employ the services of these amazing people. Patience is a virtue and respect is free. Trust that the employees as they are great at their jobs.
Date of experience: June 3, 2025
GG
Gem Gill
US
High commission and slow service, POOR SETTLEMENT
Accident in November- Still ongoing! Not even at a settlement stage 8 months on! With the amount of commission this company take, you would expect a fast turnaround! I will make sure I never use this company again unless there is a drastic improvement! Slow response/if any to chasing emails and constantly feel fobbed off 19/6 Update Just had, what was quite frankly a baffling unclear settlement figure, but the value is actually laughable after the 6 months of chasing! My time alone is worth more than this figure! AVOID THIS COMPANY
Date of experience: June 3, 2025
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