CrowdTrust is a review platform designed to facilitate the sharing of experiences and feedback regarding various services and products. By enabling users to post reviews and share their opinions, the company aims to create a transparent environment where consumers can make informed decisions. The platform primarily targets individuals seeking authentic insights about mental health services, products, and resources.
The company provides a user-friendly interface that allows individuals to easily navigate and contribute reviews. With a focus on mental health, CrowdTrust serves both consumers looking for support and service providers seeking to understand their clients' perspectives. By fostering an open dialogue, the platform enhances trust and accountability within the mental health community.
mentalhealthforum.net has a poor customer experience.
Mentalhealthforum.net receives a predominantly negative response from users, with many expressing frustration over site functionality and staff behavior. Reviewers frequently report issues with account registration and merging, leading to confusion and dissatisfaction.
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While some users appreciate the forum's supportive community and the compassion of moderators who have personal experience with mental health struggles, these positives are overshadowed by complaints about the site's management and the perceived rudeness of staff. Many feel that the forum has become cluttered with automated messages and advertising, detracting from genuine support. Overall, while there are a few positive experiences shared, the majority of feedback indicates that the site may not be a reliable resource for those seeking mental health support.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.9
14
100%
● Low
1.9 / 5 overall
=
14 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Feb 2025.
Last 3 months
2.5▲ 1.5
12-month avg
2.8
All-time
1.9
Category avg
4.4
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Apr 24
5.0
1
May 24
—
0
Jun 24
—
0
Jul 24
—
0
Aug 24
—
0
Sep 24
1.0
1
Oct 24
—
0
Nov 24
—
0
Dec 24
4.0
1
Jan 25
—
0
Feb 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 14 most recent reviews.
Top praiseof 3 positive reviews
Website & app67%
2 mentions
Easy to use67%
2 mentions
Customer service67%
2 mentions
“Although this is a forum where its unavoidable to have misunderstandings and different opinions, I would consider thi...”
On “Website & app” · Dec 23, 2024
Top complaintsof 11 negative reviews
Customer service45%
5 mentions
Account issues36%
4 mentions
Response time18%
2 mentions
“Hello Some nice people some not so nice people, that's life”
On “Customer service” · Aug 23, 2023
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
Overall rating and review count for this company and similar companies
Merged my account with someone else who I don't know
After having made a single post on the site I suddenly got a very strange email from a mod.
It said that they thought I had another account and they were asking me to confirm it if it were true. They also said they would unite the accounts of it was true.
I didn't reply since it wasn't true and I had never heard of the other account.
According to the email they weren't going to do anything unless I confirmed.
Alas that was not true and they merged the accounts anyway.
I then asked for them to delete my accounts as I wasn't interested in using the site anymore, but they never replied.
Apparently it's basically impossible to delete your account. You can't do it yourself, have to ask a mod, and they never reply.
I find the whole experience very disturbing.
The site is too busy being a lowkey advertising platform for all kinds of prescription drugs and whiny teenagers.
Seriously, Who the hell writes about specific dosages of melatonin or other prescription drugs like its some cure all? What if the bed is uncomfortable and that's the cause of the insomnia or a billion other external factors? NOPE that's bannable and "not helpful".
With moderators that come straight from reddit with all the nonsense censorship that comes with. A PILL is not going to solve your problems.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
It's hilarious that the person who gave "mentalhealthforum.net" a positive review is telling us to ignore the negative reviews. If a person told me to ignore numerous claims that they were a lunatic, I'd wonder if I was about to be abducted and kept in a basement. Yes, this is based on genuine experience.
I didn't even post before hurrying to disable my account. I read one post and the replies that landed in my email and it was enough to make me want to exit and exit quickly. The original poster was upset about a change in her life and rightly so. Then there was a reply from was a 'known member' complaining why she/he was so mad - the government sucked and it just wasn't fair that student loans were forgiven!!! I almost typed out 'how much was gas when you were paying off your loans? How much was a house?' but didn't want to add to the problem. I signed on to find support and suggestions for what I was going through but it was just a b*tch fest with no solutions. I've had enough of people who can't see past their own nose in my life, I don't want any more.
Though I haven't had a terrible experience, I have felt there are quite a few red flags there especially if you're really struggling with your mental health as many people there seem to be. I work in mental health myself and I wrote quite a detailed post about something that I am really struggling with.
Unfortunately my first post about the issue I'm struggling with was quite long and as I didn't receive any replies like other new posts, tried to edit it to make it more palatable to read but discovered you can't edit after 5 mins. I also then wrote another post on the thread apologising for the length of it but it now means it doesn't show up in the unanswered threads as my own reply is listed as a reply.
I know people can't or don't always want to reply to a post but it can make you feel a bit vulnerable when you've laid your heart out and then also can't edit it and it looks like you've had others reply when you haven't, and all the other new posts are being answered.
I then linked to it in another relevant post but again, no replies. I've also noticed that a few of the established members often reply to someone's first post saying welcome etc which is a nice touch in theory but again does make it look like people are getting replies to their problem but actually are just getting a "welcome to the forum" message.
For e.g. I saw multiple posts that had been up for at least a few days where someone poured their heart really vulnerably only to then get a reply "welcome to the forum" 🙂 from another member but with no indication the person replying had read the post for e.g. saying something like basically the OP was feeling suicidal or really struggling. it's a bit like telling someone IRL that you're having a terrible time and they ignore that and say "the weather's nice today". A "welcome to the forum, sorry you're having a tough time, I don't have any knowledge of your experience but hopefully someone that does will reply soon" would be better than cheery welcomes that don't acknowledge anything the person has mentioned especially when particularly fragile, it can just make you feel even more invisible and unheard.
It was also difficult to work out how to now delete your account. I'm not suicidal or dealing with very severe mental health problems (they're moderate) myself but wouldn't recommend to friends or my own mental health clients as I think the setup doesn't seem very empathetic to the users experience and could be very triggering rather than helpful, as a result.
I have responded to quite a few people there in an effort to balance out some questionable, shaming and badly informed replies about mental health from other members but still haven't received support myself. I looked up reviews as a result of my experiences and found similar thoughts here.
What an earth is going on with this forum. It used to be a good site. The staff who manage this site are very rude and nasty who issue infractions for no good reason and delete posts for very stupid things its ridiculous. I seriously wonder who ever is responsible for giving warnings and unfair infractions has mental health issues themselves? its terrible. They make the rules up as they go along.
I was given an infraction for saying I don't like spiders. I'm not kidding either then when I politely messaged the admin staff to ask why I was given an unreasonable infraction they then issued me with a second infraction just for asking a question???
I thought they had made a mistake at first. I was really baffled by the whole thing. I think this forum should be taken down because the staff are really horrible and unprofessional to people. The actual forum members are ok and friendly I've had many good chats on the forum with people but its the staff and admin team who seem to enjoy winding people up and issuing unfair infractions to members its like they get a kick out of it. Its horrible and uncalled for. People come here for support and the last thing they need is what I encountered. It should be shut down until they get better management.
If you ever want to seek help, do not go on this site.
If you have light problems, than you will be heard and given advices. But don't you dare explain things that are too "triggering".
I have a really difficult type of OCD and I sought help on this forum, it was like a light in a dark tunnel. I poured my heart, keeping details of course, but it wasn't something unknown or gruesome. I actually got a helpful comment and I felt better.
Today I received an e-mail saying my post was flagged and even if my account exists I can't access it. What a joke.
The member team is AWFUL. It's literally all the bad therapists in the world combined in one site. If you wanna talk about harm OCD, really bad anxiety, false memory OCD, RUN like seriously RUN from this site as fast as you can. Fortunately I am stronger than I thought and I didn't collapse when I read the mail, I was just so freaking angry. How could they do that ? Flag a post saying "it's for you tho". HOW ? The post was way too long, but I swear it wasn't graphic or anything.
They have the audacity to play it cool and to lie and deceive. I sent them a message about how they handled their site, and I did say that I will do everything in my power to kill the site and shut it down basically. Of course, it's not a threat, it's a promise. So if they are reading this, just know that I have a huge smile on my face while writing this to discredit you.
I poured my heart into a site I should NOT have trusted. I am begging you if you read this : do NOT register. They are the worst type of person on this planet, because they OFFER help and then shut the door right in your face.
This site is for the "victim mentality OCD and Anxiety" I mean according to my experience of course. On the site, the make you think you can talk about "schizophrenia" and everything, but the truth is, your post will most likely get flagged if you have the "culprit mentality" which is literally the definition of harm OCD.
Posts like "I feel alone" "I ate today !" will most likely be promoted. You see, post with a "happy twist" or "not too detailed" problems. And don't get me wrong, eating disorders or feeling of loneliness will impact you and deserve to be talked about, but what about the other ? What about people that can't look at themselves in the mirror because the battle they have to fight is with their own brain that makes them think they are a bad person ? What about them ?
And I'm sure that if a post about an eating disorder is too graphic, they will flag it too. Basically their site is "tell me what's wrong, but don't get into details please, it's horrible lol"
Also they give advices like "go see or doctor" no way ?! I never thought about it. Wow. People are actually dumb enough to think that we can see a doctor. Well NO, if we write online it's because we are desperate.
I will never stop saying it : if you struggle and I mean in a really horrible way, if you even think about suicide, I am begging you, do not go on this site. Because you will pour your heart out about your anxiety problems, eating disorder, OCD disorder or whatever, and they will flag you if they see that it is too graphic or too detailed.
However you can go on this site if you want to write things like "I feel alone... Help me" They will say "okay, I won't flag this lol, I will promote it xoxo."
This site is a joke and your worst enemy.
The rudeness of the staff at the Mental Health Forum
I just want to record the rudeness, poor communication and behavioral inconsistencies of the staff at Mental Health Forum.
I joined that forum in order to post some info on supplements which I had found helpful for my generalized anxiety disorder, in the hope these supplements would be useful for others suffering the same condition.
So I posted this info in a new thread. The next day I came back, and found the forum staff had deleted my post, and a moderator from the forum told me I should not have placed web links in my thread to supplement sellers (the moderators could have easily edited out the web links, but they decided to delete my entire thread).
But I wanted to help others with anxiety, so in a private conversation with the moderator, it was agreed I could repost my thread, provided I removed the links to supplement sellers. So I re-wrote my thread, and posted it again.
Then the following day when I went to the Mental Health Forum, I found out that I had been banned. No explanation was given, which I found bad-mannered. And it made no sense, as I had agreed with the moderators beforehand that it was fine to re-post my thread.
So I emailed the forum management, asking why I had been banned, explaining to them that I had been given permission to post my thread. I used two different emails to contact them. But I got no reply. Again, that's pretty rude, and shows poor communication.
I concluded that the staff at the Mental Health Forum seem uncivil and inconsistent, and cannot be held to their word.
It's laughable that they say on their home page: "We aim to be the friendliest forum for support with mental health issues," because I found them to be rather unfriendly.
I also wrote to the organization that runs this forum, the Mental Health Foundation explaining the weird behavior of the staff on the forum, and the fact I had been banned for no reason. But the Mental Health Foundation also did not reply to my letter. So it seems like the whole organization is rude and has poor communication.
CrowdTrust is a review platform designed to facilitate the sharing of experiences and feedback regarding various services and products. By enabling users to post reviews and share their opinions, the company aims to create a transparent environment where consumers can make informed decisions. The platform primarily targets individuals seeking authentic insights about mental health services, products, and resources.
The company provides a user-friendly interface that allows individuals to easily navigate and contribute reviews. With a focus on mental health, CrowdTrust serves both consumers looking for support and service providers seeking to understand their clients' perspectives. By fostering an open dialogue, the platform enhances trust and accountability within the mental health community.
