Medical Alert receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
We wanted a lifeline for our 92 year old mother who lives alone. I placed an order for a landline system. We live in ru...Read more
After being a member for 15 years, I was recently charged $198, plus a $72 service fee, for a device that my mother neve...Read more
these people particulary a "Mark" who is indian keeps harassing me called over 20 times i had to get a robo blocker n...Read more
When I recently had a fall and was bleeding profusely from my forehead, the lady at Medical Alert told me what to do and ambulance was on its way. She also called each of my children to inform them of my accident and was enroute to the hospital. Thank you for your PROMPT RESPONSE!!!
I have used the alert 3 times, and I have been very satisfied with the service I had. However, I pay extra for a service to detect a fall. Three times I have fallen, and no response was heard on the alarm button. I was able to get up or someone was near to help me, I know that I should have reported those times, but I didn't.
Answered my alert and got me help
When I needed help they were there for me
I had a bad fall and was unable to get up on my own. Thanks to the alert system, help came within 15 minutes. Thank you for your prompt response.
Excellent service
Always prompt right on the ball and very courteous.
The progress response time was great and avoided excess time in the medical process.
when I needed it, it didn,t work
Medic Alert never failed to contact my sister whenever I had a fall or needed help. They were very kind and concerned each and every incident.
They were very helpful
Always on top of my MIL’s account
Was surprised when the alert was triggered as I didn't directly press the button. I tried to stop it with pressing the button for the two second interval but it then went to the person responding. I was able to then cancel the alert. However, I have had two instances in past few months that I have had a fall and pressed the button and got quick and effective service.
They were punctual and effective at identifying that my mother was in distress and responding as quickly as they did with first responders.
My Mom's experience has been great!!! You're always on time with getting her help. That's what I like about your company.
it's nice to have medical alert
One thing the device is very sensitive. Sometimes it gies off if I'm just getting up or lean over to far.
Timing for assistance
Our mother was independent living in her own home, but we needed add'l assurance of her safety. Medical Alert provided that. We appreciated the "checking in" when mom would accidentally press the buttons. But we really appreciated the quick response of EMS when neither my husband or myself were available when mom had a "soft" fall and couldn't get up. Fortunately she was ok. We would still be using Medical Alert but mom was moved to a retirement center for additional care. Thank you for providing your service to families.
I broke my femur and fell in my house. I pushed my alert button and the ambulance arrived in less than 10 minutes.
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