Medical Alert

4.027303754266212 out of 5 stars
4.0
Great293 reviews

TrustScore

4.0
4.027303754266212 out of 5 stars
Great
5 out of 5 stars
194
4 out of 5 stars
25
3 out of 5 stars
16
2 out of 5 stars
4
1 out of 5 stars
54
293 reviews in total

Review summary

Medical Alert receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

DO NOT TRUST THIS COMPANY

We wanted a lifeline for our 92 year old mother who lives alone. I placed an order for a landline system. We live in ru...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Reliable

Very reliable service, greatly appreciated.

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

A 15year member means nothing apparently

After being a member for 15 years, I was recently charged $198, plus a $72 service fee, for a device that my mother neve...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

these people particulary a "Mark" who…HARASSES

these people particulary a "Mark" who is indian keeps harassing me called over 20 times i had to get a robo blocker n...Read more

0
0
🔥 High engagement

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L Bone
L Bone
1 reviews
over 1 year ago
5 out of 5 stars

As advertised

As advertised

Helpful?
Deborah
Deborah
1 reviews
over 1 year ago
5 out of 5 stars

It didn't take forever for the Paramedics to arrive.

It didn't take forever for the Paramedics to get here. My daughter was notified by the dispatcher on her cell phone. The dispatcher stayed connected until the Paramedics arrived. Medical Alert does make phone calls to make sure the system works.

Helpful?
Jean
Jean
1 reviews
over 1 year ago
5 out of 5 stars

The service serves the purpose no…

The service serves the purpose no problems at all. When I went to cancel it took well over a month to get reimbursed and then they charge you a RESTOCKING FEE! I had the service well over two years .

Helpful?
John
John
1 reviews
over 1 year ago
5 out of 5 stars

You were there when we needed you.

You were there when we needed you.

Helpful?
Gail
Gail
1 reviews
over 1 year ago
5 out of 5 stars

Consistency

On top of alerting my family when my Father was in need, several times in the past 2 years.

Helpful?
Velma
Velma
1 reviews
over 1 year ago
5 out of 5 stars

Stayed on line until help arrived

Stayed on line until help arrived

Helpful?
Vanessa
Vanessa
1 reviews
over 1 year ago
5 out of 5 stars

Thank you Medical Alert

I live by myself after the passing of my husband. I had a medical emergency on Jan 5th. The EMT s and the police was there almost as soon as I hung up. My daughter called to see what was happening. Another daughter met the ambulance at the hospital. All based on you calling them and others on my list. Thank you so much. Because of that incidence, I have other family members considering getting medical alert. Thank you

Helpful?
Tom
Tom
1 reviews
over 1 year ago
5 out of 5 stars

It was a good experience.

The staff was friendly , professional, and skilled.

Helpful?
Bonita
Bonita
1 reviews
over 1 year ago
5 out of 5 stars

I used it once a month or so ago

I used it once a month or so ago, not in May. Everything worked fine.

Helpful?
Ernestine
Ernestine
1 reviews
over 1 year ago
5 out of 5 stars

I was always able to speak to someone…

I was always able to speak to someone directly and have my questions answered.

Helpful?
Deo Nelli
Deo Nelli
1 reviews
over 1 year ago
1 out of 5 stars

Save your money and go elsewhere

Save your money and go elsewhere. First watch didn’t work. Sent it back for a replacement and this didn’t work. Asked for $500 refund told it will be done ……….🦗🦗🦗..still waiting 2 months later and no reply. Maybe ACCC can sort it out!😡

Helpful?
Bobby
Bobby
1 reviews
over 1 year ago
5 out of 5 stars

Was very reliable

Was very reliable, we use several times, Gave comfort to papaw and us

Helpful?
Margaret
Margaret
1 reviews
over 1 year ago
5 out of 5 stars

They came quickly and were able to use…

They came quickly and were able to use the key to enter my house. They helped me with my need.

Helpful?
over 1 year ago
5 out of 5 stars

For the cost of Medical Alert this is a great value

I am so pleased with the quick response of Medical Alert when my Mom had a stroke just a few weeks ago, I work 15 minutes from home by the time I made it to Town I met the Ambulance coming into town with her.

Helpful?
Sarah
Sarah
1 reviews
over 1 year ago
5 out of 5 stars

Came quickly when I fell and called emt…

Came quickly when I fell and called emt right away.the phone caller was hard to hear due to poor phone service but we got the help I needed than you

Helpful?
Janice
Janice
1 reviews
over 1 year ago
5 out of 5 stars

Prompt Help

When pushing the button after an April 7, 2024 call, paramedics arrived promptly from correct geographical location for my home.

Helpful?
Jacob
Jacob
1 reviews
over 1 year ago
4 out of 5 stars

On my one and only experience . . .

On my one and only experience with a fall, they were prompt and helpful although I didn't need hospitalization or any medical attention. Only needed a hand getting up.

Helpful?
Leslie
Leslie
1 reviews
over 1 year ago
5 out of 5 stars

Whenever I pushed my button you…

Whenever I pushed my button you immediately called my daughter and she was there. It’s reassuring knowing there is always someone there to respond

Helpful?
Zepha
Zepha
1 reviews
over 1 year ago
5 out of 5 stars

Excellent response, with one request

The response was excellent and worked perfectly. Medical Alert also gave the correct door passcode to the fire dept., but unfortunately the fire dept. was not the first on the scene, it was the paramedics, and they did not have the code so they could not get in. If there was a way for the door passcode to be given to ALL first responders, that would be ideal.

Helpful?
Roberta Allen
Roberta Allen
1 reviews
over 1 year ago
1 out of 5 stars

CHEAPLY MADE USELESS BRACELETS

CHEAPLY MADE USELESS BRACELETS MADE TO STAY ON WRISTS FOR 60 SECONDS--IF LUCKY!!!!

Helpful?

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