Medical Alert

4.027303754266212 out of 5 stars
4.0
Great293 reviews

TrustScore

4.0
4.027303754266212 out of 5 stars
Great
5 out of 5 stars
194
4 out of 5 stars
25
3 out of 5 stars
16
2 out of 5 stars
4
1 out of 5 stars
54
293 reviews in total

Review summary

Medical Alert receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

DO NOT TRUST THIS COMPANY

We wanted a lifeline for our 92 year old mother who lives alone. I placed an order for a landline system. We live in ru...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Reliable

Very reliable service, greatly appreciated.

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

A 15year member means nothing apparently

After being a member for 15 years, I was recently charged $198, plus a $72 service fee, for a device that my mother neve...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

these people particulary a "Mark" who…HARASSES

these people particulary a "Mark" who is indian keeps harassing me called over 20 times i had to get a robo blocker n...Read more

0
0
🔥 High engagement

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Bruce Dilger
Bruce Dilger
1 reviews
about 1 year ago
5 out of 5 stars

It pays for itself one day.

Recently I had a disaster while attempting to trim the jungle around the corner of my apartment. The management won’t do it so I’m using a machete, and on my last swing I was caught off balance and fell into a briar patch, thorns, poison ivy and oak. It was impossible to lift myself out. I squeezed the neck medallion and within 15-20 minutes firemen were pulling me out. I’ve had Medical Alert for over eight years and it paid for itself that day.

Helpful?
about 1 year ago
5 out of 5 stars

the kind group came to my home in a timely time …

the kind group came to my home in a timely

Helpful?
Lorenzo
Lorenzo
1 reviews
about 1 year ago
5 out of 5 stars

Fast service!

Fast, friendly service within minutes. That is most important.

Helpful?
Carmen Weber
Carmen Weber
1 reviews
about 1 year ago
5 out of 5 stars

fell outside on porch

fell with no one around, Broke my hip and fenner (sp) bone. was in hospital until September 6. So happy I had Medical alert.

Helpful?
Diane
Diane
1 reviews
about 1 year ago
4 out of 5 stars

Reassuring to have this device in my life.

It’s been very reassuring to know that I have this device I can wear to protect me and get help if I fall. I do not like the fact, though that it goes off during the night when I’m sleepy and scares me half to death to push the button. I am not sure on the price. It seems like I was told by someone that we should be able to get these devices for free. If we’re on Medicare I’m not sure I don’t know about that. You respond to me. I’ve always been very helpful. I appreciate their confidence and abilities and qualities , and qualifications to do the job they are asked to do.

Helpful?
Joseph
Joseph
1 reviews
about 1 year ago
5 out of 5 stars

Great service

Advertisement very much like this service

Helpful?
Darla
Darla
1 reviews
about 1 year ago
5 out of 5 stars

Mom has had several medical issues…

Mom has had several medical issues since we have purchased the Medical Alert and every time the ambulance has been there before I have arrived to tend to the situation. Thank You !!!!

Helpful?
about 1 year ago
5 out of 5 stars

Prompt Response

The alert representatives have been excellent in responding to the alert calls; some intentional and some accidental. And the response team have been great when arriving at the house. 1 trip to the hospital and others with making sure vitals were in check.

Helpful?
Carol
Carol
1 reviews
over 1 year ago
4 out of 5 stars

There was some miscommunication when I…

There was some miscommunication when I wished to try the addition/change to fall detection. I was told could tryout and return- was charged $10.00, but when returned will see somehow the money when pay automatic in January-------confusing here. Was told to not wear to bed-when one is more likely to get up-and no button ----on and button too big anyway. the system does work.

Helpful?
Denise
Denise
1 reviews
over 1 year ago
5 out of 5 stars

They got me help quickly

They got me help quickly

Helpful?
Marie
Marie
1 reviews
over 1 year ago
5 out of 5 stars

When I put the alert to be charged you…

When I put the alert to be charged you always respond that the alert is now charging. And, on July 25, I pressed the button for help and the firemen and ambulance responded and took me to Emergency. Thank you. I still use the your device when I go outside of the Asst. Living at Lakeside . I use one they gave me to use inside the building only. I took the device off of the front door and will be sending it to you shortly as it will no longer be needed there, and the real estate people will be putting their own up as the house will be for sale. Thanks for your service. Marie French If I no longer feel I need your device, I will send it in for a refund.

Helpful?
Tommy
Tommy
1 reviews
over 1 year ago
5 out of 5 stars

Fast response time

Fast response time Fast contacting emergency contacts

Helpful?
Elizabeth
Elizabeth
1 reviews
over 1 year ago
5 out of 5 stars

Emts were fast to respond

Emts were fast to respond, efficient, kind

Helpful?
MARY BAILEY
MARY BAILEY
1 reviews
over 1 year ago
5 out of 5 stars

Always there for me

Always there for me

Helpful?
Diane
Diane
1 reviews
over 1 year ago
5 out of 5 stars

It has been an effective device

It has been an effective device. Very smooth response. And extra peace of mind having this system in place.

Helpful?
over 1 year ago
5 out of 5 stars

I fell in my kitchen

I fell in my kitchen. I am 83 yrs. old and was grateful to be able to press my alert button since I am unable to get back up on my own. I banged my head on the floor and was bleeding but did not panic because I knew someone would be helping me soon. I have used Medical alert at least 3 times over the years. Would never chance being without this reliable company.

Helpful?
Judy Gansen
Judy Gansen
1 reviews
over 1 year ago
5 out of 5 stars

Someone always answers when I activate…

Someone always answers when I activate my device, even though it’s only been for the monthly check or a false alarm .

Helpful?
over 1 year ago
5 out of 5 stars

THANK GOD FOR YOU YOU SAVED ME THE…

THANK GOD FOR YOU YOU SAVED ME THE AMBULANCE ANSWERED RIGHT AWAY THANK FOR YOUR RESPONSE

Helpful?
Larry Reever
Larry Reever
1 reviews
over 1 year ago
4 out of 5 stars

Response time

Got help ASAP When needed.

Helpful?
Elizabeth
Elizabeth
1 reviews
over 1 year ago
5 out of 5 stars

alert button connects to Verizon in…

alert button connects to Verizon in house. Two other systems failed connection

Helpful?

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