Medical Alert

4.027303754266212 out of 5 stars
4.0
Great293 reviews

TrustScore

4.0
4.027303754266212 out of 5 stars
Great
5 out of 5 stars
194
4 out of 5 stars
25
3 out of 5 stars
16
2 out of 5 stars
4
1 out of 5 stars
54
293 reviews in total

Review summary

Medical Alert receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

DO NOT TRUST THIS COMPANY

We wanted a lifeline for our 92 year old mother who lives alone. I placed an order for a landline system. We live in ru...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Reliable

Very reliable service, greatly appreciated.

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

A 15year member means nothing apparently

After being a member for 15 years, I was recently charged $198, plus a $72 service fee, for a device that my mother neve...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

these people particulary a "Mark" who…HARASSES

these people particulary a "Mark" who is indian keeps harassing me called over 20 times i had to get a robo blocker n...Read more

0
0
🔥 High engagement

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over 1 year ago
4 out of 5 stars

Questioned alarms when device called .

Questioned alarms when device called .

Helpful?
over 1 year ago
5 out of 5 stars

Monitoring

It has done what was needed. Monitoring has been helpful.

Helpful?
Naomi
Naomi
1 reviews
over 1 year ago
5 out of 5 stars

Called my daughter when needed.

Called my daughter when needed.

Helpful?
Edward  Eckert
Edward Eckert
1 reviews
over 1 year ago
4 out of 5 stars

If were not in earshot of the base then we cant respond and what if for some reason we cant speak,then what because we cant call out

Its good to know theres a relief of a squeeze away

Helpful?
over 1 year ago
3 out of 5 stars

What I dislike is the fact that you…

What I dislike is the fact that you charged me $10 a month via my credit card for “protection” when I did not ask for it nor consent to being charged for it !

Helpful?
Mary
Mary
1 reviews
over 1 year ago
4 out of 5 stars

Went off once when I don’t think i…

Went off once when I don’t think i touched it

Helpful?
over 1 year ago
5 out of 5 stars

Prompt response

Prompt response. Got me to hospital in an efficient manner. Very pleased.

Helpful?
Billie
Billie
1 reviews
over 1 year ago
5 out of 5 stars

Great service

Great service

Helpful?
Paul Miller
Paul Miller
1 reviews
over 1 year ago
5 out of 5 stars

Fast response time.

The fast response of the fire department was a blessing. I was on the floor and couldn't get up.

Helpful?
Frank
Frank
1 reviews
over 1 year ago
5 out of 5 stars

Tech`s were very helpful assisting me

Tech`s were very helpful assisting me, as i am in a wheelchair

Helpful?
Patrica
Patrica
1 reviews
over 1 year ago
5 out of 5 stars

When I was feeling pains in my chest

When I was feeling pains in my chest, I thought I'd better get checked out at the hospital. I used my button to call Medical Alert and they sent the ambulance (and fire department) who were very helpful and got me to the hospital immediately. All tests proved nothing wrong with my heart.

Helpful?
Jack
Jack
1 reviews
over 1 year ago
5 out of 5 stars

responded quickly

responded quickly. and had ambulance here very timely

Helpful?
George
George
1 reviews
over 1 year ago
5 out of 5 stars

Response time was great and I was…

Response time was great and I was treated well.

Helpful?
Mary Ann
Mary Ann
1 reviews
over 1 year ago
4 out of 5 stars

You have always been there for me right…

You have always been there for me right away after a call. You Always contact my daughter (she likes that). You Always call and check on me after situation is resolved. to make sure I'm OK. BUT GOT CALL ABOUT DEAD BATTERY MONTHS AGO- Couldn't get response when called number. I don't know if it was battery in pendant or backup in base. I don't wear pendant at home, which is always, and my husband is always w/ me. He is the one the who always pushs button on the base when I've fallen. NOW, WHICH BATTERY IS DEAD AND HOW DO I REPLACE IT. AND WHAT IS THE CORRECT PHONE NUMBER TO CONTACT YOU.

Helpful?
Marlene
Marlene
1 reviews
over 1 year ago
5 out of 5 stars

Thank God I have been well

Thank God I have been well, accidentally alarm goes off and your staff is really nice and very efficient

Helpful?
Lorine
Lorine
1 reviews
over 1 year ago
5 out of 5 stars

Only had to use it once

Only had to use it once, however knowing it worked gave me a piece of mind.

Helpful?
Suzanne
Suzanne
1 reviews
over 1 year ago
5 out of 5 stars

Excellent prompt service and caring.

I rate the service as a level 5. Thanks for all you do.

Helpful?
Lucia
Lucia
1 reviews
over 1 year ago
5 out of 5 stars

Peace of Mind for family when there is…

Peace of Mind for family when there is an emergency!! Medical Alert does a great Job!!!

Helpful?
Peggy Keiper
Peggy Keiper
1 reviews
over 1 year ago
5 out of 5 stars

I have used this company for a few…

I have used this company for a few years .Very good when you need them .Very quick to answer the call when you need them

Helpful?
Lena
Lena
1 reviews
over 1 year ago
5 out of 5 stars

I had to use the alert because of…

I had to use the alert because of falling. Very useful for quick response. Thank you

Helpful?

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