Medical Alert

4.027303754266212 out of 5 stars
4.0
Great293 reviews

TrustScore

4.0
4.027303754266212 out of 5 stars
Great
5 out of 5 stars
194
4 out of 5 stars
25
3 out of 5 stars
16
2 out of 5 stars
4
1 out of 5 stars
54
293 reviews in total

Review summary

Medical Alert receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

DO NOT TRUST THIS COMPANY

We wanted a lifeline for our 92 year old mother who lives alone. I placed an order for a landline system. We live in ru...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Reliable

Very reliable service, greatly appreciated.

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

A 15year member means nothing apparently

After being a member for 15 years, I was recently charged $198, plus a $72 service fee, for a device that my mother neve...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

these people particulary a "Mark" who…HARASSES

these people particulary a "Mark" who is indian keeps harassing me called over 20 times i had to get a robo blocker n...Read more

0
0
🔥 High engagement

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Donna
Donna
1 reviews
about 1 year ago
3 out of 5 stars

L fell an my alert system did not go…

L fell an my alert system did not go off==about 3 hours later i managed to get it to alert the system--it was charged!

Helpful?
Gladys
Gladys
1 reviews
about 1 year ago
5 out of 5 stars

Has been great for my sister in law

Has been great for my sister in law. She has fallen twice and being able to get help quickly has made a big difference. Thank you

Helpful?
about 1 year ago
5 out of 5 stars

life saving

Safe and personal. I feel safe knowing when I push the button they respond with in seconds I don't go anywhere without it

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Merrill
Merrill
1 reviews
about 1 year ago
4 out of 5 stars

Courteous helpers whenever I call

Courteous helpers whenever I call. Earlier problems with equipment seems to be better.

Helpful?
Deborra
Deborra
1 reviews
about 1 year ago
2 out of 5 stars

You didn't relay the message to…

You didn't relay the message to Ambulance Medical Alert my wife was screaming with pain from shattering her femur. Took 45 minutes for ALERT TRUCK WITH NO MEDICATION ON BOARD. THEY SAID YOUR END DIDNT SAY IT WAS AN EMERGENCY.

Helpful?
about 1 year ago
1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. I entered into an agreement and paid the fee. Several days passed and the equipment never arrived. I called and they told me it would be 6 weeks because of a suply chain. Obviously I had to cancel, and was promised a refund. We had to hire a different company. Another couple of weeks passed and the refund was still not received. Then, the equipment arrived - 4 weeks after we cancelled the service, and had still not received the refund. This is a dishonest manipulative company. DO NOT do business with them. They will only trick you into paying and then never provide service or equipment.

Helpful?
about 1 year ago
5 out of 5 stars

You are protected 24/7

I like having protection at all times! Which I had to use.

Helpful?
Sandra
Sandra
1 reviews
about 1 year ago
5 out of 5 stars

We are always informed.

We are always informed.

Helpful?
Doris
Doris
1 reviews
about 1 year ago
5 out of 5 stars

They seemed to know what they were…

They seemed to know what they were doing,and they were very helpful.

Helpful?
Scott
Scott
1 reviews
about 1 year ago
5 out of 5 stars

I had to actually push the button twice…

I had to actually push the button twice since I received it. Quick response from person on the other end. And emergency personal was quick to respond

Helpful?
about 1 year ago
5 out of 5 stars

I was answered immediately

I was answered immediately. The ambulance got here within minutes and took me to hospital.

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Gloria
Gloria
1 reviews
about 1 year ago
5 out of 5 stars

Very,very helpful!

Very,very helpful!

Helpful?
Elda
Elda
1 reviews
about 1 year ago
5 out of 5 stars

Immediate response to a call for help

Immediate response to a call for help, including medical help at my door and notification to family members.

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Jane
Jane
1 reviews
about 1 year ago
5 out of 5 stars

Pleasant customer service

Pleasant customer service

Helpful?
Coni
Coni
1 reviews
about 1 year ago
5 out of 5 stars

Communication was great with response time

Communication was great with everything we experienced

Helpful?
about 1 year ago
5 out of 5 stars

Wonderful representatives via phone.

Wonderful representatives via phone.

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Bob
Bob
1 reviews
about 1 year ago
5 out of 5 stars

Every thing went perfectly Sheila did…

Every thing went perfectly Sheila did end up being taken to hospital

Helpful?
Duane McManus
Duane McManus
1 reviews
about 1 year ago
3 out of 5 stars

Home base can’t be heard

Home base can’t be heard

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Henry
Henry
1 reviews
about 1 year ago
5 out of 5 stars

Can i press the button if io want to…

Can i press the button if io want to monthly test?

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Nancy
Nancy
1 reviews
about 1 year ago
4 out of 5 stars

Service was quick

Service was quick. EMS were patient and helpful. Advice was assuring. AUG 5th &AUG 6th 2024 Nancy

Helpful?

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