Medical Alert

The set up was easy. The representatives when medical alert went off were friendly and helpful.

Service to my mother was great. They always answered quickly.

The company was very helpful with my situation. The equipment worked too well. I tried the new device for detecting a fall [I had more trouble with it, it would call the HELP when I didn't even know it had actived [two times]. My grandson called and made arrangements for the one I had before, they sent me the one I had before. I am happy to have the protection when I need it. Thank you

Very easy to use when you have elderly living alone in their home

We had an issue when we returned the device due to a malfunction last year. It started giving false alarms as it was being shipped, and EMS was called to my dad's house unnecessarily.

I have used it a few times for actual emergencies, and it works

I called in August about our yearly subscription. I was told it wasn't paid so I paid for 2 years in advance. When I did my income taxes I noticed it had been paid originally and I was incorrectly informed it wasn't paid. So I now have 3 years of subscription. I called and asked for at least one year to be refunded. I have been working several months with Gary Touvelle who has promised numerous times the one year will be refunded to my Credit Card. I'm still waiting 3 months later with no refund.

This is the worst company!!!! Do not go with them. It is total bait and switch. They quoted me a price and told me that’s what it was gonna stay and now they are not even honoring that and had a total horrible experience. Do not go with them.

I fell in my kitchen on Feb. 5th and someone responded when I pressed my button and a response was very quick from the city with EMT's. They checked me out and decided to take me to the ER since I had hit my head and had a large bump on my skull. Thank you.

Your response time was great. Mom needed help several times during her last days. It was very comforting to know she could get help quickly as I live and hour and a half away from her.

Answered when called. Sent paramedics.

Emergency Response On January 29, 2025, I lost consciousness for various periods, fell down in my bedroom, and was unable to get up. When pressing my emergency button, Medical Alert immediately sent an EMT crew and an ambulance. They examined me and transported me to the Emergency Room of the nearest hospital.

After activating the medical alert, it was maybe 5-10 minutes before response was here and they knew the code and came in and took me to the hospital. I couldn't have asked for a better response.

In August, your "sales person" called to sell insurance and price lock. We said NO! He charged my 92 year old mom's visa anyway for the insurance and the price lock fees!!! It took me over 2 hours to correct the problem, over a period of over a month. I'm actually thinking of cancelling this service. And I have a valid reason why I should. I do not trust your company.

very quick responce

I am very happy to have my Medical Alert, They answered

Contacted my son when my device was not charged. Contacted police to pull me up off the lawn. Quick work.

Alarm goes off when we need it to! Personnel on other end of line are polite and efficient, and very patient with elderly parents.

I would strongly advise against using Medical Alert for medical alert services. After the passing of my grandmother in July 2024. We were charged for the annual service in Aug, and we’ve encountered nothing short of a nightmare when trying to cancel the service and request a refund. From the moment we reached out to inform them of the situation, we were met with inconsistent and often contradictory information. Each representative provided a different answer, leading to confusion and frustration. It became clear that there was no clear procedure in place for handling these sensitive circumstances. The most frustrating part of this entire ordeal has been their refusal to issue a refund, despite multiple attempts to resolve the matter. We've been passed from one department to another, with no one taking responsibility for the situation. It feels as though they are doing everything possible to avoid addressing our concerns. We understand that businesses have policies, but there should be a level of empathy and professionalism, especially during such a difficult time. The lack of communication, poor customer service, and outright refusal to help have been incredibly disheartening. It's disappointing to see that a company that should prioritize safety and care fails to show the same level of concern when it comes to treating grieving customers with respect. If you're looking for a reliable, compassionate service, I strongly recommend you look elsewhere. The way we’ve been treated by Medical Alert is unacceptable, and I hope they take this feedback seriously. This is by far one of the worst companies

My Mother had here medical alert on and fell in the kitchen. She does not hear well so could not hear them talking to her. They went ahead and sent an ambulance to help her and contacted me right away.