Medical Alert

4.027303754266212 out of 5 stars
4.0
Great293 reviews

TrustScore

4.0
4.027303754266212 out of 5 stars
Great
5 out of 5 stars
194
4 out of 5 stars
25
3 out of 5 stars
16
2 out of 5 stars
4
1 out of 5 stars
54
293 reviews in total

Review summary

Medical Alert receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

DO NOT TRUST THIS COMPANY

We wanted a lifeline for our 92 year old mother who lives alone. I placed an order for a landline system. We live in ru...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Reliable

Very reliable service, greatly appreciated.

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

A 15year member means nothing apparently

After being a member for 15 years, I was recently charged $198, plus a $72 service fee, for a device that my mother neve...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

these people particulary a "Mark" who…HARASSES

these people particulary a "Mark" who is indian keeps harassing me called over 20 times i had to get a robo blocker n...Read more

0
0
🔥 High engagement

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Sue
Sue
1 reviews
over 1 year ago
5 out of 5 stars

Thank goodness I never have had to use…

Thank goodness I never have had to use it. Having it give me a sense of safety knowing that I could get help if it was needed.

Helpful?
over 1 year ago
5 out of 5 stars

Stuart was very professional and…

Stuart was very professional and answered all my questions and concerns for my mother-in-law.

Helpful?
Linda
Linda
1 reviews
over 1 year ago
4 out of 5 stars

A Confidence Builder

I have used the service by accident and purposefully several tines and I am completely satisfied. It gives me confidence living alone. EMS may take a few minutes depending on traffic, but the service did its job. I would like a better latch on the wrist button. It will fall off. Luckily I have found it each time.

Helpful?
Eileen
Eileen
1 reviews
over 1 year ago
5 out of 5 stars

They were fast to get the ambulances…

They were fast to get the ambulances and notified my son,

Helpful?
over 1 year ago
5 out of 5 stars

I have always gotten help right away…

I have always gotten help right away when I needed it. Medical Alert is the best thing to have. They have done an excellent job!

Helpful?
Michael
Michael
1 reviews
over 1 year ago
5 out of 5 stars

Rapid response!

Rapid response!

Helpful?
Josh
Josh
1 reviews
over 1 year ago
5 out of 5 stars

Great service people are great

Great service people are great

Helpful?
Elizabeth
Elizabeth
1 reviews
over 1 year ago
5 out of 5 stars

When my lifeline button fell on the…

When my lifeline button fell on the floor because I dropped it by mistake, I received a follow up phone immediately. Very prompt service.

Helpful?
Mary
Mary
1 reviews
over 1 year ago
5 out of 5 stars

Prompt response

Prompt response Polite action

Helpful?
William
William
1 reviews
over 1 year ago
5 out of 5 stars

Alert always worked as it should

Alert always worked as it should

Helpful?
Mark
Mark
1 reviews
over 1 year ago
5 out of 5 stars

Caring people!

Caring people!

Helpful?
Virginia
Virginia
1 reviews
over 1 year ago
3 out of 5 stars

The hanging unit is a bit big

The hanging unit is a bit big. I wear it all the time but when i am just sitting and not moving, it goes off saying we detected a fall. It goes off at least 7 times a day even though i haven't fallen But if i actually fell, it would be a great idea.

Helpful?
over 1 year ago
5 out of 5 stars

It is comforting to know that the device will help me

The device is very sensitive I can cancel the call if I hit it by mistake. It is reassuring to me to know it is always there if I need assistance.

Helpful?
Ardith
Ardith
1 reviews
over 1 year ago
4 out of 5 stars

The response time is great

The response time is great. The responders are concerned, very effecient, and friendly. The only concern I have is that there is no long-term battery available. When you have to charge the medical alert every few days, there are a lot of times you don't have the medical alert on your body, or you forget that you have it on the chatger.

Helpful?
ROBERT FOOT
ROBERT FOOT
1 reviews
over 1 year ago
5 out of 5 stars

IT IS FINE!!

IT IS FINE!!

Helpful?
Kathy
Kathy
1 reviews
over 1 year ago
5 out of 5 stars

I lost power with the system prior to…

I lost power with the system prior to the GPS one and didn't leave my chair in case I had a fall. I feel safer knowing I won't have that happen again.

Helpful?
Spencer
Spencer
1 reviews
over 1 year ago
3 out of 5 stars

The device goes off when nothing is…

The device goes off when nothing is happening & several times in the middle of the night & just the other day my dad fell & it did not go off. Fortunately he was fine.

Helpful?
Marian
Marian
1 reviews
over 1 year ago
4 out of 5 stars

I received another message like this…

I received another message like this and already responded to it.

Helpful?
LarryScott
LarryScott
1 reviews
over 1 year ago
5 out of 5 stars

The young gentleman that helped us was…

The young gentleman that helped us was great and he was very knowledgeable in doing his job and was very kind and considerate.

Helpful?
Heidi
Heidi
1 reviews
over 1 year ago
4 out of 5 stars

When you push that button you will have Emergency Department at your door, fast and knowing what they are dealing with when they get there.

They had the Emergency Department here fast and they took over and got me to the hospital as fast as they as they could.

Helpful?

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