Review summary

Lyca Mobile UK has room for improvement based on customer feedback. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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M

Mic

5 out of 5 stars
Perfect signal on the back of beyond!

Perfect signal in a location notorious for a poor connection. Thank you! Xx

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I

IK

1 out of 5 stars
30Gb gone in 2 hours?????

I purchased a 60Gb bundle for 30 Day, £15. 2 hours later it was gone! How’s that even possible, I was only watching Sky Go?

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N

Nigel

5 out of 5 stars
Good service I'm happy 😊

Good service I'm happy 😊

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c

customer

1 out of 5 stars
Ordered but never received package

Ordered but never received package

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Showing 301 - 310 of 996 reviews
L

Plan renewal debacle. Customer Services non-existent. Senior Managers not interested in helping.

** Update 3 - I have now moved to another provider due to the poor customer service I received at every level at LYCA over the issues highlighted below. The customer service so far with the new provider has been refreshingly excellent. It is a shame that LYCA were so disinterested about helping a previously loyal customer! ** Original Post: My wife and I have been customers with LYCA for over 16 months, USWCH15GB and USWCH6GB monthly plans. Unfortunately, my credit card recently needed to be changed due to fraudulent use. The new card details were submitted to our online accounts before the above plans expired. Nevertheless, the plans did not get renewed and we were both moved onto Pay As You Go tariffs, despite many efforts on our part to manually renew the plans. The LYCA website clearly states, “Remember, there is typically a grace period after your plan expires, during which you can still renew your plan and reactivate your services.” The manual renewal of our plans proved to be totally impossible as: 1) Our online accounts were unable to access our ‘present plan’ details for a number of days before and after the renewal deadline. 2) It appears impossible to contact a human being via dialling 322 (we tried numerous number options once through to the call directing system). 3) Contact via ‘LIA’ keeps timing out ‘due to inactivity’ even when you’ve got through to an actual ‘Customer Service Agent’ (or is it just another AI Bot) and have supplied a good deal of info.. We tried starting again but LIA kept timing out waiting for an agent to respond! 4) Email contact seems to disappear into a black hole or takes so long to get a response that it’s far too late. The only response we eventually got just told us to do all the things that we had already stated had been grossly unsuccessful. Emails to senior managers have, so far, not even been acknowledged. This has to be the worst customer service we have ever experienced! We are now in discussions with other mobile providers to see what they can offer us. The customer service responses from these have been a refreshing change from LYCA Mobile, but then again LYCA have set such a low bar. If LYCA wish to actually make contact with us and renew our long held monthly plans then we may be willing to give them a second chance, but at the moment it will be a goodbye from us. **UPDATE** It is amazing that within minutes of my review being published LYCA responded. It is a shame I haven't had that commitment from them via the normal channels! In their response LYCA state, "Had we been contacted prior to the bundle’s expiry, we could have assisted by updating the payment method in time to allow a successful renewal." My review clearly highlights the efforts we went to to try and contact LYCA before the plans expired. This proved to be impossible and extremely frustrating. To just brush this off in this way adds insult to injury. It may be useful to discuss this further with LYCA but, as we have found to our cost, LYCA are extremely difficult to contact and get a meaningful response from them without going via a public TrustPilot review. **UPDATE 2** LYCA stated in their response below: “Please note that updating the payment information on your Lyca Mobile account does not automatically update the payment method linked to the auto-renewal of your bundle.” After we were forced off of our long term bundles and onto PAYG, we both received (presume auto sent) offers for a free 5Gig Data 100texts/mins package that lasted 5 days. We took this as this would at least give us some continued service while we were trying to sort out the renewal of our previous packages. After 5 days these free packages have auto renewed to 30 day plans, without us doing anything further. This shows that my new credit card had successfully registered as the payment method for our accounts and disproves the above statement made by LYCA. My credit card was available as a payment method for the previous plans. We have still not had any further contact from LYCA, despite several emails, so we can only presume that they are happy to see us leave. ***Again - If LYCA do want to keep us as customers then they do have our contact details (we find it extremely difficult to contact them). However, they better be quick as we are ready to place orders with another mobile provider***

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c

Downloading speed is slow

Downloading speed is slow

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FS

SIM card did not activate

SIM card did not activate tried on different devices

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MM

Paid for UNLIMITED data and it ran out…

Paid for UNLIMITED data and it ran out after 3 days ??? Waited till and of month paid another 25 for UNLIMITED data and have got nothing at all no data at all even tho I've paid for it

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TB

Awful Customer Service

I have a 12 month SIM-only contract with Lyca at £8 per month. In May 2025 account was debited with £27.92. It was impossible to get through to Lyca on the phone so I sent an email querying this charge. After one week I received a reply asking for my account details, despite having already provided these in my initial email. I replied and heard I nothing for another week so chased up with a third email. After 3 weeks I finally received a reply. This is not an isolated incident. Recently when on holiday outside of the EU, I contacted Lyca for details of Non-EU Roaming. They replied 10 days later after I had returned from holiday. EE Network is fine but Customer Service is non-existent. Awful!

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MA

After reviewing, now working ok

Sim is not working,I complaint twice but no use,I can not use the sim,no replacement sim given.

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RL

Rude staff, overcomplicated process to cancel services which never worked

I want to cancel my contract as my SIM has never worked. I complained to the complaints email which trustpilot wont let me list here on 24 April and never even got a reply, it's up to me to chase it up as it's a huge waste of money and time Tried twice on the phone today but apparently my DOB doesnt match, staff advised me maybe i need to check my DOB... as if im the one mistaken, if their system has the wrong date on file but their website does not display it, I cannot check this. I have emailed them , it says 48 business hours, does this mean 2 business days or 48 working hours, therefore 6 working days, it's not clear and seems designed to allow really slow turnaround. my previous experience is 2 months and stil waiting for a reply so i dont have much confidence They're happy to take money for unusable services every month but make you jump through hoops of their own invention to cancel, The only thing this sim recieves is scam and drug dealers texts and one time codes from lycamobile about 10 mins after i get off the phone Maybe this review will get me a reply as nobody helpful is abvailable by phone and emails take months Edit: they updated my DOB and I managed to cancel service. Their staff refused to let me cancel without giving them a reason, very rude on the phone, I've received 3 more phone cals in the last few hours it's borderline harassment, the first one refusing to accept that I want to cancel and do not want to spend time during my work hours on a personal call troubleshoot ing a service I have stated verbally in writing that I wish to terminate. Treating customer like children Then 2 more calls, one less than 2 seconds ringing, then another as soon as I said hello they hang up, really unprofessional behavior from their staff on phones in general, is it poor training or poor recruitment?

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C

Ok good I like

Ok good I like

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DK

My PAYG package was £6.99 a month

My PAYG package was £6.99 a month. For the last 2 months they charged me £20. No warning or explanation. Just "refer to the website for information" tried to phone me but unavailable. I have never seen a package triple in price and there was no transparency as suggested. This is exploitation of the banking system which I am unable to challenge. You are in the wrong and won't admit it.

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MH

I phoned this Morning and Juliet gave…

I phoned this Morning and Juliet gave good customer service and was very helpful . Thank you Juliet for your help and assistance.

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