Perfect signal on the back of beyond!
Perfect signal in a location notorious for a poor connection. Thank you! Xx
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2.7
Average
1,000 reviews
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Review summary
Lyca Mobile UK has room for improvement based on customer feedback. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
30Gb gone in 2 hours?????
I purchased a 60Gb bundle for 30 Day, £15. 2 hours later it was gone! How’s that even possible, I was only watching Sky Go?
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Good service I'm happy 😊
Good service I'm happy 😊
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Ordered but never received package
Ordered but never received package
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Company details
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www.lycamobile.co.ukAll reviews
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Showing 291 - 300 of 996 reviews
KI
Lyca mobile e-sim to sim transfer
Cris was a great help, although it took longer than 1-3 hours to complete, wasn't till the next morning all was still a smooth process
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H
Unjustified £20 Charge – No Refund, Poor Support
purchased a Lycamobile UK SIM card in October 2024 on a £6.99/month plan. This was not part of a 3-month promotional offer — it was a standard plan that should have remained at that price for at least 12 months. However, on 12 June 2025, Lycamobile charged me £20 without any prior notice. When I called their support team, they incorrectly claimed it was because a 3-month discount had ended. I had to remind them that I’ve been on the plan for 8 months, not 3. When I asked for a refund of the overcharged amount (£13.01), they said it would be processed — but only if I didn’t use the bundle I was just charged for. Still, they promised a follow-up within 24 hours. Unsurprisingly, no one contacted me. Four days later (on 18 June), I called again and was told that the refund couldn’t be processed because I had used the bundle. How exactly am I meant to communicate or function without using the bundle I was forced to pay for? I didn’t ask for a full refund — only the unauthorised portion of the charge. Yet, all I’ve received from their agents is repetition, confusion, and absolutely no resolution. Their customer service is completely unhelpful, lacking both logic and understanding. I’m extremely frustrated and regret ever signing up with Lycamobile. Avoid them if you value transparency and proper customer service. Also, to further highlight the level of mess this company is under, it is enough to say their below response for asking additional information has been posted after me already responding back to their request and provided the requested information. Dishonest is the word for it!
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Mm
Arrived on time but haven’t tried it…
Arrived on time but haven’t tried it yet if it’s ok I’ll change from my current provider Vodafone as you have to pay in Europe as they don’t allow free roaming in Europe they just overcharge you for going on holiday as many other providers give you some allowances
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