Lyca Mobile UK
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Rude staff, overcomplicated process to cancel services which never worked
I want to cancel my contract as my SIM has never worked. I complained to the complaints email which trustpilot wont let me list here on 24 April and never even got a reply, it's up to me to chase it up as it's a huge waste of money and time Tried twice on the phone today but apparently my DOB doesnt match, staff advised me maybe i need to check my DOB... as if im the one mistaken, if their system has the wrong date on file but their website does not display it, I cannot check this. I have emailed them , it says 48 business hours, does this mean 2 business days or 48 working hours, therefore 6 working days, it's not clear and seems designed to allow really slow turnaround. my previous experience is 2 months and stil waiting for a reply so i dont have much confidence They're happy to take money for unusable services every month but make you jump through hoops of their own invention to cancel, The only thing this sim recieves is scam and drug dealers texts and one time codes from lycamobile about 10 mins after i get off the phone Maybe this review will get me a reply as nobody helpful is abvailable by phone and emails take months Edit: they updated my DOB and I managed to cancel service. Their staff refused to let me cancel without giving them a reason, very rude on the phone, I've received 3 more phone cals in the last few hours it's borderline harassment, the first one refusing to accept that I want to cancel and do not want to spend time during my work hours on a personal call troubleshoot ing a service I have stated verbally in writing that I wish to terminate. Treating customer like children Then 2 more calls, one less than 2 seconds ringing, then another as soon as I said hello they hang up, really unprofessional behavior from their staff on phones in general, is it poor training or poor recruitment?