LY
Lyca Mobile UK
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Awful Customer Service
I have a 12 month SIM-only contract with Lyca at £8 per month. In May 2025 account was debited with £27.92. It was impossible to get through to Lyca on the phone so I sent an email querying this charge. After one week I received a reply asking for my account details, despite having already provided these in my initial email. I replied and heard I nothing for another week so chased up with a third email. After 3 weeks I finally received a reply. This is not an isolated incident. Recently when on holiday outside of the EU, I contacted Lyca for details of Non-EU Roaming. They replied 10 days later after I had returned from holiday. EE Network is fine but Customer Service is non-existent. Awful!