Perfect signal on the back of beyond!
Perfect signal in a location notorious for a poor connection. Thank you! Xx
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2.7
Average
1,000 reviews
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Review summary
Lyca Mobile UK has room for improvement based on customer feedback. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
30Gb gone in 2 hours?????
I purchased a 60Gb bundle for 30 Day, £15. 2 hours later it was gone! How’s that even possible, I was only watching Sky Go?
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Good service I'm happy 😊
Good service I'm happy 😊
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Ordered but never received package
Ordered but never received package
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Company details
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Website
www.lycamobile.co.ukAll reviews
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Showing 271 - 280 of 996 reviews
DR
I’ve recently gone through a dispute…
I’ve recently gone through a dispute with Lycamobile after experiencing months of unusable service — dropped calls, no signal, and zero help from customer support despite multiple attempts. I escalated the issue to CISAS (case 696826), and the adjudicator found that Lycamobile failed to provide service with reasonable care and skill, and directed them to cancel the contract, compensate me, and issue a formal apology. As of now, I’m still waiting for the company to follow through on the decision. I hope they’ll do the right thing within the deadline — not just because they’re required to, but because it’s the right thing to do. I’ll update this review depending on how Lycamobile responds in the coming days.
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BA
Warning about auto top-up without permission and refusal to cancel.
I paid for a one off 30 day bundle on a pay as you go SIM for visitors from overseas. Lyca mobile set up an auto top-up without my knowledge. I discovered this when they took the first auto-renewal payment and when I called to tell them to stop it they wouldn't allow this to be done because the SIM card was in my friends name. Absolutely appalling customer service to get resolved. Don't know how a company can refuse to take my bank details off an account without someone else's permission when it is my bank card that I never said they could link to the account in the first place.
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