Perfect signal on the back of beyond!
Perfect signal in a location notorious for a poor connection. Thank you! Xx
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2.7
Average
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Lyca Mobile UK has room for improvement based on customer feedback. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
30Gb gone in 2 hours?????
I purchased a 60Gb bundle for 30 Day, £15. 2 hours later it was gone! How’s that even possible, I was only watching Sky Go?
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Good service I'm happy 😊
Good service I'm happy 😊
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Ordered but never received package
Ordered but never received package
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Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.lycamobile.co.uk
All reviews
1,000 total • Write a review
Showing 211 - 220 of 996 reviews
dc
Shockingly poor customer service
Shockingly poor customer service, unclear data plan contracts. I asked to terminate my monthly contract, had to stay on hold for 50 minutes! They then tell you that your number will transfer to pay as you go, I told them to terminate the number, they said they couldn't! Avoid, avoid, avoid.
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dr
subject:Formal Complaint Regarding…
subject:Formal Complaint Regarding Customer Service Experience on 27th June 2025 Dear Lycamobile Customer Service Team, I am writing to formally raise a complaint regarding a deeply unsatisfactory and frustrating customer service experience I had today, 27th June 2025, between approximately 5:00PM and 6:00PM. I spoke to a customer service assistant named ROBERT, whose behavior I found completely unprofessional, disrespectful, and lacking in basic customer service skills. He demonstrated a poor understanding of the issue, was unhelpful throughout the call and displayed a rude and dismissive attitude. When I asked to speak to his line manager due to my dissatisfaction, he refused to transfer my call. Additionally, he muted me during the conversation, which was highly inappropriate and disrespectful. This call lasted for nearly an hour and left me extremely frustrated. Unfortunately, this is not the first time I experienced such poor service from Lycamobile this is now the third time I've encountered unhelpful and unprofessional behavior from your support staff.I request that this complaint be taken seriously and investigated accordingly. I would appreciate it if appropriate action is taken against Robert and I urge Lycamobile to improve its customer service standards to ensure respectful and effective support for its customers. Please confirm receipt of this complaint and inform me of any followup action that will be taken. Sincerely Divya
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P
Have tried for the last couple of days…
Have tried for the last couple of days to get into my account. All they do is send me a "one time passcode" and I STILL CANT get into the account. I use the sim for wifi only and I simply can't view my account. So frustrating and totally unnecessary.I've tried Chat and no one Chats. So I am at a dead end
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PH
Great customer service support
Great customer service support. I used a PAC code to keep my number and all went smoothly and quickly. So far alls going smoothly 👍
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c
Agent had no idea what they were…
Agent had no idea what they were talking about and kept trying to upsell me stuff when I said I wanted to cancel my contract. Edit: 11 July 2025. Still waiting on my refund and cancellation of contract. Emailed the customer service email address daily since 26/6 and they are ignoring all of my emails.
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NK
Bea helped me very much with swapping…
Bea helped me very much with swapping my mobile number. She was really patient. Thank you
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G
Excellent Customer Service from PJ at Lycamobile!
🌟 Excellent Customer Service from PJ at Lycamobile! 🌟 I had a great experience with Lycamobile's customer support, thanks to PJ! He was incredibly helpful, patient, and professional throughout the entire conversation. PJ listened carefully to my issue, explained everything clearly, and made sure my problem was fully resolved before ending the call. It's not every day you come across such friendly and efficient service PJ truly went above and beyond. Thank you, Lycamobile, and a big shoutout to PJ for the outstanding support!
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