Perfect signal on the back of beyond!
Perfect signal in a location notorious for a poor connection. Thank you! Xx
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2.7
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1,000 reviews
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Review summary
Lyca Mobile UK has room for improvement based on customer feedback. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
30Gb gone in 2 hours?????
I purchased a 60Gb bundle for 30 Day, £15. 2 hours later it was gone! How’s that even possible, I was only watching Sky Go?
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Good service I'm happy 😊
Good service I'm happy 😊
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Ordered but never received package
Ordered but never received package
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Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.lycamobile.co.uk
All reviews
1,000 total • Write a review
Showing 201 - 210 of 996 reviews
EM
Very patient operatives
Very patient operatives. I was not rushed and they took time to explain things to me Being at the older end of the age groups, I struggle to grasp technology quickly. So this is very important to me.-
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MR
Data roaming does not work in India despite having paid for the U.K. national plan which says India data roaming is included
Last 3 trips to India - the network and data roaming never works. I have raised complaints with their customer care team who respond after 5 days which doesn’t help if you have come to India for only 7-8 days and data hasn’t worked during this period. They offer a service of data roaming included in UK national plus plan and this roaming service never ever works.
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AS
Unauthorised change of my plan to 12 months and cannot get a hold of anyone in support anywhere
They change my 10gb monthly plan to 30gb yearly plan for £18 a month without my authorisation. Wrote an email to them right away. 3 days later, nothing has changed and no one came back to me. Called them, waited for 15 min, but no one answered without even saying how many people are in the queue. Used the online agent and for 20 minutes I am waiting for someone to answer me. I will never buy anything from them! Anything even if they give it away for free! --- Received a call just now from their TrustPilot people. Claimed that they cannot update people's plan from support side which I honestly don't beleive. They have canceled my 12 months contract so I will pay only for the 1 week I have used the higher service. I increase the 1* to 2* because finally someone has called me and the issue was resolved, but would still not go higher since I tried every other way of contacting them and did not get any responses. - Email for 4 days till now. - Chat waiting for 20 minutes for an agent with no queue number - Support call for waiting for 20 minutes with no queue number
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A
Had issues ordering a sim card
Had issues ordering a sim card, error messages. Tried to contact customer services and each time I got put through to someone else who then after a few minuted made out they couldn't hear me or understand what I was saying. Had no issues speaking to the other advisors who transferred me. Absolutely appalling. Error message was transaction failed even though bank details were correct. Wouldn't allow me to enter card details.
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YS
I received a SIM card, the Internet works well
I didn't receive the SIM card, I received a letter that it was delivered, I came to the reception for two days and asked if there was a letter with the SIM card, they answered no.I don't have a SIM card, you took £12.50 from me and there was no result. I received a SIM card, the Internet works well Hello, yes, by tracking the number, it is clear that it was at the reception, the problem was with the employee who did not want to give it back. This problem has already been solved and I managed to get my SIM card back from the dishonest reception employee, the SIM card works perfectly, thank you)
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SG
She helped me and she was nice in her…
She helped me and she was nice in her voice
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