Lyca Mobile UK
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subject:Formal Complaint Regarding…
subject:Formal Complaint Regarding Customer Service Experience on 27th June 2025 Dear Lycamobile Customer Service Team, I am writing to formally raise a complaint regarding a deeply unsatisfactory and frustrating customer service experience I had today, 27th June 2025, between approximately 5:00PM and 6:00PM. I spoke to a customer service assistant named ROBERT, whose behavior I found completely unprofessional, disrespectful, and lacking in basic customer service skills. He demonstrated a poor understanding of the issue, was unhelpful throughout the call and displayed a rude and dismissive attitude. When I asked to speak to his line manager due to my dissatisfaction, he refused to transfer my call. Additionally, he muted me during the conversation, which was highly inappropriate and disrespectful. This call lasted for nearly an hour and left me extremely frustrated. Unfortunately, this is not the first time I experienced such poor service from Lycamobile this is now the third time I've encountered unhelpful and unprofessional behavior from your support staff.I request that this complaint be taken seriously and investigated accordingly. I would appreciate it if appropriate action is taken against Robert and I urge Lycamobile to improve its customer service standards to ensure respectful and effective support for its customers. Please confirm receipt of this complaint and inform me of any followup action that will be taken. Sincerely Divya