Lyca Mobile UK
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Unauthorised change of my plan to 12 months and cannot get a hold of anyone in support anywhere
They change my 10gb monthly plan to 30gb yearly plan for £18 a month without my authorisation. Wrote an email to them right away. 3 days later, nothing has changed and no one came back to me. Called them, waited for 15 min, but no one answered without even saying how many people are in the queue. Used the online agent and for 20 minutes I am waiting for someone to answer me. I will never buy anything from them! Anything even if they give it away for free! --- Received a call just now from their TrustPilot people. Claimed that they cannot update people's plan from support side which I honestly don't beleive. They have canceled my 12 months contract so I will pay only for the 1 week I have used the higher service. I increase the 1* to 2* because finally someone has called me and the issue was resolved, but would still not go higher since I tried every other way of contacting them and did not get any responses. - Email for 4 days till now. - Chat waiting for 20 minutes for an agent with no queue number - Support call for waiting for 20 minutes with no queue number