Everything was excellent
Everything was excellent. Customer service with making claim, car loan & garage repair first class!

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Reviewers generally express high satisfaction with LV, highlighting the ease of use of the website and the straightforward application process. Many customers appreciate the competitive pricing and excellent customer service, particularly when making claims or seeking support for special needs.
Positive sentiments are prevalent, with comments praising the quick response times and clarity of the information provided. However, some consumers report negative experiences, particularly regarding customer service after claims, with one reviewer describing a distressing situation following a personal loss. Additionally, there are complaints about the discontinuation of motorhome insurance, which has disappointed some customers. Overall, LV maintains a strong reputation for value and service, despite a few critical voices.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Website easy to follow”
“When questioned, LV stated: “The compensation has to be recorded onto this file, There is no other way of doing this”...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.4 out of 5 (good) | 4.2 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: LV= is #5 of 5 on overall rating in this group. On website & app, Travel Insurance Saver scores higher (5.0 vs 4.2).
60 reviews of LV=. Filter by what matters to you.
Everything was excellent. Customer service with making claim, car loan & garage repair first class!
Competitive price found on Compare the Market. Website easy to follow. Application straightforward. Nice low excess. Very happy.
Easy to set up and helpful support staff to advise on special needs.
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Easy to use website, quick and thorough.
Web site easy to negotiate. Price of policy was very reasonable. I saved £170 from the renewal price quoted by my previous insurer for more or less the same cover. Everything looking good so far.
Good Value for money
Swift, efficient response
Easy to fill in the questionnaire particularly you asking if I had a dash cam which I have both front and rear. I find that this is not asked by most insurance providers. The price was very good and that always makes me very happy. Keep up the good work yours mr D Hodge
I highly recommend this company because they are very professional people working in it and it is a very good company 👌
Quality of ease to set up and get started .
Excellent online proposal questionnaire for motor insurance and later telephone discussions with LV representative for clarification.
CrowdTrust is a review platform designed to facilitate consumer feedback and experiences related to various products and services. The company provides a space for users to share their reviews, enabling potential customers to make informed decisions based on the insights of others. CrowdTrust aims to enhance transparency in the marketplace by aggregating user-generated content that reflects the quality and reliability of businesses. The primary customers of CrowdTrust include consumers seeking trustworthy information before making purchases, as well as businesses looking to improve their reputation through customer feedback. By fostering a community of reviewers and promoting honest evaluations, CrowdTrust serves as a vital resource for both shoppers and businesses aiming to build trust and credibility in today's competitive landscape.
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