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Reviewers generally express high satisfaction with LV, highlighting the ease of use of the website and the straightforward application process. Many customers appreciate the competitive pricing and excellent customer service, particularly when making claims or seeking support for special needs.
Positive sentiments are prevalent, with comments praising the quick response times and clarity of the information provided. However, some consumers report negative experiences, particularly regarding customer service after claims, with one reviewer describing a distressing situation following a personal loss. Additionally, there are complaints about the discontinuation of motorhome insurance, which has disappointed some customers. Overall, LV maintains a strong reputation for value and service, despite a few critical voices.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Website easy to follow”
“When questioned, LV stated: “The compensation has to be recorded onto this file, There is no other way of doing this”...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.4 out of 5 (good) | 4.2 out of 5 (good) | — | 60 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: LV= is #5 of 5 on overall rating in this group. On website & app, Travel Insurance Saver scores higher (5.0 vs 4.2).
60 reviews of LV=. Filter by what matters to you.
Got decent rate for my car insurance compared to the competetion. But the fact that it took more than 20mins to get connected/ speak to a person, makes me worry that it might be the case even in emergencies.
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CrowdTrust is a review platform designed to facilitate consumer feedback and experiences related to various products and services. The company provides a space for users to share their reviews, enabling potential customers to make informed decisions based on the insights of others. CrowdTrust aims to enhance transparency in the marketplace by aggregating user-generated content that reflects the quality and reliability of businesses. The primary customers of CrowdTrust include consumers seeking trustworthy information before making purchases, as well as businesses looking to improve their reputation through customer feedback. By fostering a community of reviewers and promoting honest evaluations, CrowdTrust serves as a vital resource for both shoppers and businesses aiming to build trust and credibility in today's competitive landscape.
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