LifeStation is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Good person on phone very clear and understanding
The representative was very knowledgeable and understanding to what we needed this device for.
The.customer representative was very knowledgeable about the product. All my concerns and questions were dealt with very...Read more
Actually what made my experience so outstanding was I had a very product knowledgeable rep't who listened to what my needs were and directed me to what I needed. Simple, no overselling but also gave me company background in the sector for 48 yrs. She convinced me your company was a great fit for me. Her name was Maria and I purchased on the spot.
Good service
Christina is the best!! She was knowledgeable, friendly, and very customer service oriented. She and Ava were the reasons that I went with Lifestation.
The service rep was very helpful-explaining things and details. Even fun! Karen Chaney
The cost of the product.
It was easy too get one don't cost so much now I'm waiting for mine to come hopefully I will be completely happy with it all the other I called about was all a lot more money thanks Linda Young
The original order never shipped. When I inquired about the status, was told it had not shipped. I understand it is to be delivered today, 6/14/25.
I have not received my device but everything the person I talked to was helpful I have a system with another company and this system I have is higher price and doesn't have the fall notifications I haven fallen a few times and I worry about what would happen if I fall and can't get up
very informative
Sherry explained to me everything about the Life Station. I requested the watch and Sherry told me everything the watch does for my own safety. I chose to use the Annual fee because it was cheaper for my budget. Sherry was most helpful and patient with me and my stories that affect my need for the watch. I had a very pleasant experience. Thank you Sherry, you have excellent customer service!!
Customer service very efficient and was able to explain device and service.
The lady who took my order was a pleasure to work with. She offered me the opportunity to ask any questions that came to mind, more than once explained. The three different plans to choose from to make the most for my money and time. Would like to give her all the best for a job well done 👏
Contacted thru Aetna and was given good suggestions for selecting plan. Great help on selecting a plan just right for me and my family.
Thought they were honest to the point I checked with four other companies and live station was in the price range with the lowest ones also they seem more simplified than the others
Got all my concerns answered. The system completely explained.
I researched many of the medical alert devises on the market and felt Life Station had the options that I needed. Thomas (I believe that was the rep) gave me the information that I needed and was very thorough in his description of the device and your services. I wanted a watch that would notify me of a fall. Many of the other medical devices did not have that option. I will try this device and if it meets my expectations.
easy and clear on service.
Gentleman that helped me couldn’t have done a better job . Very helpful and respectful
Sherrie was excellent-provided all the info I needed for my 93 year old mother a medical alert system. She helped us get a veteran’s discount as her deceased husband was a WW II veteran & she is over 93! It sounds easy to set up as well.
The experience was great So glad to sign up with such a great company
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