Super easy to file a claim
Super easy to file a claim, quick response, clear explanations

Lemonade is a modern insurance company that offers a range of coverage options designed for the needs of today’s consumers. The company provides products including renters, homeowners, car, pet health, and term life insurance, all accessible through a user-friendly online platform. Lemonade aims to simplify the insurance process, allowing customers to sign up quickly and manage their policies with ease. Targeting tech-savvy individuals and families, Lemonade emphasizes affordability and efficiency, with plans starting as low as $5 per month for renters coverage. The company utilizes advanced technology to streamline claims processing, enabling users to receive payments promptly. With a focus on transparency and customer satisfaction, Lemonade has garnered positive feedback for its innovative approach to insurance, appealing to those seeking a hassle-free experience in protecting their assets and loved ones.
Reviewers generally find Lemonade to be a user-friendly insurance provider, highlighting the ease of filing claims and the quick reimbursement process. Many customers appreciate the fast turnaround, with several noting that they received funds within days of submitting claims.
The service is often described as effective and supportive, making it a favorable choice for pet insurance and renters insurance alike. However, there are significant concerns regarding policy transparency, particularly around the definition of "pre-existing conditions," which some consumers feel is misleading. Additionally, complaints about high renewal rates and the requirement to use a mobile app for management have surfaced, indicating frustration among certain users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Filing a claim was super easy and the EOB made was easy to understand”
“Incredibly misleading with how they define “pre-existing conditions””
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 3.0 out of 5 (fair) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 60 |
Bottom line: Lemonade is #5 of 5 on overall rating in this group. On website & app, Travel Insurance Saver scores higher (5.0 vs 3.0).
60 reviews of Lemonade. Filter by what matters to you.
Super easy to file a claim, quick response, clear explanations
Never had any claim settled in 7 seconds after submission. The amount might be low but still…
Expérience pas géniale, application horrible et pas intuitive, temps de réponse pour des questions >1 semaine sans avoir la bonne réponse non plus. Vérifiez bien le contrat au cas où car vous n'avez pas toutes les assurances (bris de glace, vol, etc). Suite à une erreur de ma part lors d'une déclaration de bris de glace (erreur sur la date pour des tests), le contrat a été révoqué mais ça m'apprendra à faire attention par la suite et à éviter les assurances comme celle-ci !
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Mijn armband was kapot gegaan. Ik kon heel makkelijk via de app een claim indienen en binnen een dag was er een besluit genomen. Contact was makkelijk en snel!
For Pet insurance- The lemonade app is easy to use and easy to submit claims however, from my experience they find ways to deny coverage for almost everything. It was not worth spending the amount I did spend on insurance.
Lemonade prides itself to being new challenger insurer different to the old big corporates. They have sleek app and taking out a policy is very easy and customizable. However don't be fooled by their competitive rates! In a year's time when your policy is up for renewal you will be slapped with 35% price hike when you haven't changed any of your cover limits. When you ask about what is driving these increase you get some waffle with zero numbers to support the increase and then asked if you just want to cancel instead. And so I did. My advice - go elsewhere! Never seen worse customer support and treatment of clients.
Claim gedaan, snel en goed afgehandeld
Lemonade is the best insurance I’ve had so far! The website and app are easy to navigate so I was able to choose which insurance and add ons I wanted with no issues. The reimbursement process is so easy and fast too! The costumer service is also phenomenal as they are easy to reach and will assist you in a very timely manner.
I’ve been using lemonade for years for ease of things through the app. But their customer support and claim process is horrible. If you have no issue they’re easy, if you do they are horrific. Go else where immediately.
Fuillez cette compagnie..aucun contact humain..j'ai été sans êtres averti par mail . Je n'ai pu récupérer le courrier étant à l'étranger. Je suis donc resté sans êtres assuré pendant 3 mois.. Payer un peu plus cher pour avoir une vraie compagnie d'assurance.
I had to claim for accidental damage to a furnished rental item. The process was very transparent, and the Lemonade team (Vincent) was quick and professional. There was some back-and-forth about documents like invoices that the landlord didn’t have, but the team worked with me to resolve it quickly. Claim approved and paid within a week. Overall, I am very happy.
Ze helpen je goed als er echt iets is binnen de voorwaarden! Heb niet het idee dat ze aan je willen verdienen :-)
The absolute worst pet insurance. AVOID at all costs. Every claim is a battle. I had 3 letters from my vet saying my dog's condition was NOT pre-existing. I had to file a claim with governmental authorities to get paid. Impossible to speak with anyone. They are the worst.
Lemonade is a modern insurance company that offers a range of coverage options designed for the needs of today’s consumers. The company provides products including renters, homeowners, car, pet health, and term life insurance, all accessible through a user-friendly online platform. Lemonade aims to simplify the insurance process, allowing customers to sign up quickly and manage their policies with ease. Targeting tech-savvy individuals and families, Lemonade emphasizes affordability and efficiency, with plans starting as low as $5 per month for renters coverage. The company utilizes advanced technology to streamline claims processing, enabling users to receive payments promptly. With a focus on transparency and customer satisfaction, Lemonade has garnered positive feedback for its innovative approach to insurance, appealing to those seeking a hassle-free experience in protecting their assets and loved ones.
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