Really helpful service
Really helpful service
4.7
Excellent
1,000 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
Lebara Mobile (UK) is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
mobile plan
I wanted to change my mobile plan so I called up customer service at Lebara. I spoke to Anurag Tripathi who did an amazing job and gave me a better plan that I was hoping for and gave a full refund of my previous plan. This is the type of customer service you dream of from any company. I am just awed by the care they show to their clients.
Fab service from Akshay
Fab service from Akshay! Quickly sorted out my problem for me - very grateful thank you 😊
I'm in France buyed 3GB spend money…
I'm in France bued 3GB spend money didn't haven't internet with rouming .Called Lebara couldn't helping fir internet or back return money cancell transactions .Disapointed service
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.lebara.co.uk
All reviews
1,000 total • Write a review
Showing 911 - 920 of 996 reviews
DD
The agent was helpful in helping me…
The agent was helpful in helping me sort out the issue I had. The agent's name is Mayuri G. My issue was solved instantly and I am greatful
Date of experience: July 1, 2025
RS
Been with lebara for over three years
Been with lebara for over three years . Had an issue last week where we could not make or receive phone calls in the wr10 area also had no 4g. Did contact them but their response was that they were doing maintenance and would be fixed within 24 to 48 hrs but this was a problem from Monday to Friday. Since then we have moved to a different network provide with a better / cheaper package .
Date of experience: July 1, 2025
DA
The prices are definitely something to…
The prices are definitely something to be happy about and sorting some issues I had was seamless thanks to VISHWA.
Date of experience: July 1, 2025
MI
Question on porting number answered…
Question on porting number answered quickly and clearly by SHUBHAM SURYAWANSHI
Date of experience: July 1, 2025
W?
Lack of care
After three weeks following my sim jacking incident I still have not got my number back I have serious concerns as to data protection with lebara as in my case their duty of care has failed and their inaction after the event shows I can not trust them. Still waiting for my number to be returned a few days off a month, they have email and other contact numbers but Lebara have failed to complete any action, it seems the only action remaining is wait until 8 weeks and report to the ombudsman.
Date of experience: June 30, 2025
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