Really helpful service
Really helpful service
4.7
Excellent
1,000 reviews
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Review summary
Lebara Mobile (UK) is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
mobile plan
I wanted to change my mobile plan so I called up customer service at Lebara. I spoke to Anurag Tripathi who did an amazing job and gave me a better plan that I was hoping for and gave a full refund of my previous plan. This is the type of customer service you dream of from any company. I am just awed by the care they show to their clients.
Fab service from Akshay
Fab service from Akshay! Quickly sorted out my problem for me - very grateful thank you 😊
I'm in France buyed 3GB spend money…
I'm in France bued 3GB spend money didn't haven't internet with rouming .Called Lebara couldn't helping fir internet or back return money cancell transactions .Disapointed service
Company details
Information provided by various external sources
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Contact info
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Website
www.lebara.co.uk
All reviews
1,000 total • Write a review
Showing 71 - 80 of 996 reviews
MC
Ms C
US
Data sucking animals
Data sucking animals. Used sky mobile for five years and only max of 4gb a month mobile data usage. Five days of Lebara and 2.5gb used already! Same usage by me. I’ve not done anything different. Most nights at 1am 500mb are being used. And on the 18th at 3:15am, more than 1gb of mobile data was used. I was fast asleep and the phone was on WiFi. Lebara are pretty awful so far. The first person I spoke to from their customer service department was pretty rude. He wouldn’t listen to me and talked over me. I was upset to the point I had to end the call and phone again. Second person I spoke to was better and let me actually speak. He told me he would add 2gb data to my account. Ultimately I really wish I’d stayed with sky. Don’t bother with Lebara.
Date of experience: July 19, 2025
SK
To the point
To the point. Addressed all my queries quickly.
Date of experience: July 19, 2025
vP
Aksay provide a best customer service…
Aksay provide a best customer service and nicely explain everything.
Date of experience: July 19, 2025
AL
Selvaraj was very efficient and helpful…
Selvaraj was very efficient and helpful at responding to my request very happy with him and Lebara
Date of experience: July 19, 2025
GH
The lady was very helpful and polite
The lady was very helpful and polite. Shutra Nikare.
Date of experience: July 19, 2025
DM
On June 9 I was charged £9.80 as Lebara…
On June 9 I was charged £9.80 as Lebara set up a temp account for me when they failed to port my number from Vodafone for 3 weeks. I called on the 10 July to close temp account. This was the third request. They said they would refund the money but couldnt close the account as they had linked it to a MSE promotional rate. I was asked to call every month so they could refund me. Clearly this wasnt acceptable. During the call its terminated at 10.30 am. Checking my IPhone I had no mobile signal but I did have WiFi. I then used chat and they told me the SIM was working normally. During the chat i was getting WA messages asking why my mobile was switched off. I then called my mobile from my home phone - message this mobile is switched off. Lebara told me they were calling me and it was ringing ! After lots of chat and lots of reasons for the failure Lebara said it was a tech issue and they would escalate and a it would be fixed within 72 hours. Today is July 19 143 hours later not inc weekends no solution. In the meantime I bought a Tesco Mobile PAYG SIM on the 12 July thank the Lord. This is the most pathetic service I have ever suffered and I used to be Vodafone Customer and worked for BT ! Avoid like the plague - other providers are available.
Date of experience: July 19, 2025
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