Really helpful service
Really helpful service
4.7
Excellent
1,000 reviews
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Review summary
Lebara Mobile (UK) is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
mobile plan
I wanted to change my mobile plan so I called up customer service at Lebara. I spoke to Anurag Tripathi who did an amazing job and gave me a better plan that I was hoping for and gave a full refund of my previous plan. This is the type of customer service you dream of from any company. I am just awed by the care they show to their clients.
Fab service from Akshay
Fab service from Akshay! Quickly sorted out my problem for me - very grateful thank you 😊
I'm in France buyed 3GB spend money…
I'm in France bued 3GB spend money didn't haven't internet with rouming .Called Lebara couldn't helping fir internet or back return money cancell transactions .Disapointed service
Company details
Information provided by various external sources
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Contact info
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Website
www.lebara.co.uk
All reviews
1,000 total • Write a review
Showing 81 - 90 of 996 reviews
CA
Neha was very helpful and friendly
Neha was very helpful and friendly
Date of experience: July 19, 2025
hi
great customer service from Akshay
great customer service from Akshay
Date of experience: July 19, 2025
IF
Customer service brilliant very helpful…
Customer service brilliant very helpful representative Shruti Nikhare resolve my issue.
Date of experience: July 19, 2025
jf
Good customer service
The customer service guy- DARSHAN, I spoke with was very kind and patience to listen to my complaints. Also, Lebara service has improved in recent times. I am enjoying the service so much. 😎
Date of experience: July 19, 2025
NL
Major security/fraud risks
Dangerously bad security and fraud prevention processes. Fraudsters were able to call up and get a SIM sent to an address other than my account address. I caught it in time and was assured that it wouldn't/couldn't happen again. Two days later they did it again. The third time they got lucky and I lost control of my number, and all hell breaks loose. I call Lebara and they tell me they have disabled the number and locked down my account, but don't do either of those things. Some days later they even ported my number out to a new provider without notifying me. One month on and I don't have control of my number (which is still live and in the control of fraudsters as of today), the fraudsters continue to cause utter chaos in my affairs, and each day Lebara tell me "the issue should be sorted in the next 24 hours". I've just had a call from them (for the first time since all this started) asking me to send them the same basic SIM info that I gave them a month ago, "so that we can look into this for you". This goes beyond a simple mistake - I think reckless behaviour would be closer to the mark.
Date of experience: July 18, 2025
HD
Shubham alhat was excellent
Shubham alhat was excellent. Very professional, well manners courteous, perfect example to all thank you
Date of experience: July 18, 2025
TP
Alright but I don't recommend
Had Lebara for a while now and overall haven't had a great experience. Firstly, a lot of the time connection is very fickle and I just have to get used to it. Secondly my plan included data roaming but when I was abroad it just did not work. It was good enough to live by and listen to music & load some basic websites when on data but anything more than that and it just takes ages. Good value for the unlimited calls and texts though. Will be moving on to a different network and I can't recommend this to anyone else.
Date of experience: July 18, 2025
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