Really helpful service
Really helpful service
4.7
Excellent
1,000 reviews
5-star
4-star
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2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
Lebara Mobile (UK) is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
mobile plan
I wanted to change my mobile plan so I called up customer service at Lebara. I spoke to Anurag Tripathi who did an amazing job and gave me a better plan that I was hoping for and gave a full refund of my previous plan. This is the type of customer service you dream of from any company. I am just awed by the care they show to their clients.
Fab service from Akshay
Fab service from Akshay! Quickly sorted out my problem for me - very grateful thank you 😊
I'm in France buyed 3GB spend money…
I'm in France bued 3GB spend money didn't haven't internet with rouming .Called Lebara couldn't helping fir internet or back return money cancell transactions .Disapointed service
Company details
Information provided by various external sources
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Contact info
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Website
www.lebara.co.uk
All reviews
1,000 total • Write a review
Showing 61 - 70 of 996 reviews
RH
Ravira was courteous and helpful
Ravira was courteous, knowledgeable and helpful. He gave clear answers to all my questions and enabled me to take out a new plan that offered more data.
Date of experience: July 19, 2025
OP
I have a wonderful customer care by Dharshan…
I have a wonderful customer care experience from Dharshan
Date of experience: July 19, 2025
C
Caddy
US
LEBARA GOOD: VODAFONE BAD
We were with EE for years. All of a sudden, EE says it is going to double our monthly charge. Not having that! After a bit of research on Trustpilot and Moneysavingexpert, we decided to change to Lebara, which actually had a better deal than our original EE deal, plus they offer roaming in Europe without extra charge, unlike EE. We duly signed up and the SIM cards (2) arrived within 24 hours. We had already got the PAC code from EE so we decided to change over one phone first to make sure all was well. That was when the problems started. Having inserted the new SIM card, we were informed that a code was being sent by text so that we could proceed. Serious flaw: the code was only valid for 60 seconds and we struggled to find any Vodafone reception (Lebara uses the Vodafone network). We had to keep requesting new codes until eventually we found, by leaning out of our bedroom window upstairs, just enough signal to secure a code and enter it within the 60 seconds, but it took two of us with two separate devices and a window open to the rain to achieve this feat. It then took several attempts and the best part of 48 hours to port the original phone number and to set up wifi calling. Now to the second phone. We knew what to do but, having carried out what is a complicated business for oldies like us, wifi calling disappeared. As we have no mobile signal at home, we couldn`t call Lebara, of course, so had to resort to online chat which, admittedly, was quick and efficient. It took 4 days to recover the old number and nearly 6 days for wifi calling to reappear, during which time we could neither make nor receive any calls because, repeat, we have no signal and had no wifi calling. That was NOT good, hence the lower number of stars. Maybe Lebara could lean heavily on Vodafone for better network coverage?
Date of experience: July 19, 2025
sa
Good customer service from Selvaraj
Good customer service from Selvaraj.
Date of experience: July 19, 2025
MP
Very quick and responsive
Very quick and responsive. Easily solved my problem
Date of experience: July 19, 2025
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