KURU Footwear

4.6125 out of 5 stars
4.6
Excellent160 reviews

TrustScore

4.6
4.6125 out of 5 stars
Excellent
5 out of 5 stars
141
4 out of 5 stars
3
3 out of 5 stars
2
2 out of 5 stars
1
1 out of 5 stars
13
160 reviews in total

Review summary

KURU Footwear is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about expensive and customer service.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

THANK YOU

These shoes(the slides and the atom 2) have really improved my quality of life. I’m a nurse who works 12 hour days, tha...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

I send an email and I got a response to…

I send an email and I got a response to my question quick.

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

The last agent I talked to was a female…

The last agent I talked to was a female and she was wonderful. The one I talked to you before her she was wonderful as w...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

My Kuru guru was so helpful in…

My Kuru guru was so helpful in understanding and fixing a shipping snafu!!

0
0
🔥 High engagement

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Teddy Kidney
Teddy Kidney
1 reviews
11 months ago
5 out of 5 stars

Waseasy n fast

Waseasy n fast

Helpful?
11 months ago
5 out of 5 stars

Love the shoes

Love the boots

Helpful?
11 months ago
5 out of 5 stars

Prompt Responses

My question on the type of foot support I needed, was answered more quickly than I thought; it was appreciated!

Helpful?
Anna Riel
Anna Riel
1 reviews
11 months ago
5 out of 5 stars

Tisia was excellent

Tisia was excellent with me on the phone and helping me with my return. It was so easy to return as I purchased the wrong size. It was quick and feeling very grateful that I ordered from KURU. Will be shopping again soon with them.

Helpful?
Bill Bohstedt
Bill Bohstedt
1 reviews
11 months ago
5 out of 5 stars

Good customer service

I received the wrong order. I called and got a very good service person who was understanding and quickly took care of my issue.

Helpful?
11 months ago
5 out of 5 stars

Even though it was past the 45 days for…

Even though it was past the 45 days for return or exchange, the company was willing to work with me and allowed me to exchange

Helpful?
11 months ago
5 out of 5 stars

Can't go wrong with Kuru's.

Kura are the best shoes for both plantar and overall foot support. The customer service is also excellent.

Helpful?
June Callen
June Callen
1 reviews
12 months ago
1 out of 5 stars

Be careful what you select - they do not offer a money back guarantee.

I purchased shoes that unfortunately do not fit. The company does not care because it was a final sale item (over $100) they will not accept a return.

Helpful?
BAZOOKABUBBA
BAZOOKABUBBA
1 reviews
12 months ago
5 out of 5 stars

Ordering from kurus was a little…

Ordering from kurus was a little confusing but she thoroughly explained the deal they were running!

Helpful?
Stacy Steggs
Stacy Steggs
1 reviews
12 months ago
5 out of 5 stars

The most extraordinary footwear

The most extraordinary footwear! The customer service is exceptional.

Helpful?
12 months ago
5 out of 5 stars

Fast delivery

Fast delivery, great response when I needed help to exchange slippers.

Helpful?
Joe
Joe
1 reviews
12 months ago
5 out of 5 stars

Representative was very attentive.Was…

Representative was very attentive.Was able to resolve my issue right away. Provided me with a confirmed email stating it was taken care of. The confirmation really helped. I had experienced a call the previous day over the same issue, but it was not taken care of, even though I was told it was. Rep had indicated that I would receive a confirmation, but never did. Todays Rep ensured I received the confirmation email before we hang up. That is great service!!!

Helpful?
12 months ago
5 out of 5 stars

ordered my shoes in 8.5

The representative ordered my shoes in the color I wanted. I already have 6 or 7 pairs of Kuru shoes and needed a new size! I wear the Atom and have no issues especially when it comes to support!

Helpful?
Jared Bowyer
Jared Bowyer
1 reviews
12 months ago
5 out of 5 stars

BEST SHOE EVER!

Customer service was super helpful, got my 4th pair ordered. Best shoe I have ever worn, eliminated my foot pain I suffered with for years. Atoms are the best

Helpful?
12 months ago
5 out of 5 stars

Excellent customer service

Excellent customer service, really helped me out.

Helpful?
L. D.
L. D.
1 reviews
12 months ago
5 out of 5 stars

Kuru sleuths

I love Kurus. My first purchase online was for sandals that saved my feet and ankles. For my second pair I ordered a pair of white sneakers(to be trendy in my senior years). They didn't come for weeks. I wrote about the delay and Kuru found out I had neglected to add my street address for delivery! Oh my. Old age. Their sleuthing was prompt!

Helpful?
David
David
1 reviews
12 months ago
5 out of 5 stars

Comfort all the way around

Great customer service along with a great quality shoe.

Helpful?
Mary
Mary
1 reviews
12 months ago
5 out of 5 stars

Problem solved

Problem solved. Agent was knowledgeable, polite, and helped me through the return process professionally.

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Ruth Thurber
Ruth Thurber
1 reviews
12 months ago
5 out of 5 stars

Great customer service

Great customer service. I'm a new customer and just learning about these great shoes. Many thanks!!!

Helpful?
Greg Mullins
Greg Mullins
1 reviews
12 months ago
5 out of 5 stars

Good information in a timely manner

Good information in a timely manner. I do appreciate that!

Helpful?

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