KURU Footwear

4.6125 out of 5 stars
4.6
Excellent160 reviews

TrustScore

4.6
4.6125 out of 5 stars
Excellent
5 out of 5 stars
141
4 out of 5 stars
3
3 out of 5 stars
2
2 out of 5 stars
1
1 out of 5 stars
13
160 reviews in total

Review summary

KURU Footwear is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about expensive and customer service.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

THANK YOU

These shoes(the slides and the atom 2) have really improved my quality of life. I’m a nurse who works 12 hour days, tha...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

I send an email and I got a response to…

I send an email and I got a response to my question quick.

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

The last agent I talked to was a female…

The last agent I talked to was a female and she was wonderful. The one I talked to you before her she was wonderful as w...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

My Kuru guru was so helpful in…

My Kuru guru was so helpful in understanding and fixing a shipping snafu!!

0
0
🔥 High engagement

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Duck Sucker
Duck Sucker
1 reviews
6 months ago
1 out of 5 stars

So...you think its funny that you are…

So...you think its funny that you are insulting seniors. Pretty tasteless. And if you are blessed enough to live as long as we have, (it's a privilige denied to many), You will then understand why we find your ad insulting. Meanwhile, we're the ones with the deep pockets. And we buy what we want!!! Ssooo long suckerfish!!!! Hahahahahaha!!! However your intent, the facts remain you think we should conform to your dillusional concept. And be told how to think and do..adding more insult from your conceited, warped viewpoint. I should'nt have to baby sit.

Helpful?
Erin C.
Erin C.
1 reviews
6 months ago
5 out of 5 stars

Excellent customer service

I was looking for some more flexible tennis shoes for the gym. Something that had structure but still let me feel the floor when lifting weights. Not a big weight lifter, but on the advise of my trainer. I liked the look / design of these shoes and ordered some. Got them promptly, exactly as depicted and a bit later got an email that they'd accidentally charged me shipping when I'd signed up as a member so they were refunding that. I hadn't even noticed yet. So nice that they are working so hard to take care of their customers! Wearing the shoes today and they're just as comfortable as everyone said. Really happy to find a brand that works for me.

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7 months ago
1 out of 5 stars

I am totally disgusted with the…

I am totally disgusted with the advertisement for your shoes. You probably do make a quality shoe but I would NEVER EVER purchase a pair because of the insulting language used in that commercial. It’s a disgrace that your advertising department couldn’t come up with a decent commercial and not one that is sooo condescending to the older generation.

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Nicole Kolb
Nicole Kolb
1 reviews
7 months ago
5 out of 5 stars

Excellent customer service

Excellent customer service! They were willing to go the extra mile by exchanging shoes.past the return date.

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Marion Marko
Marion Marko
1 reviews
7 months ago
5 out of 5 stars

Kuru stands behind their products - excellent service.

I've ordered a variety of your shoes. I'd have to say that your shoes are much roomier than others I've had in the past. I have wide feet. So I ordered my usual size and they were too long. Due to shipping company delays, the new shoes I ordered a size smaller were delayed. Kuru accommodated my request to exchange/refund my previous shoes due to the delays. This is how I want to buy shoes, with no worries. The products and the service of Kuru are outstanding. I've been looking for a company where my feet feel good and the service is great. I'll be with you for a long time.

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Nancy Paris
Nancy Paris
1 reviews
7 months ago
5 out of 5 stars

Hopefully "Happy Feet"

The order process thus far was easy. I can give a better review after I receive my shipment of shoes! Nancy

Helpful?
8 months ago
5 out of 5 stars

Great customer service

Both Sadie and Patrick, two of the customer service Gurus, went above and beyond helping solve my issue.

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Mary Butler
Mary Butler
1 reviews
8 months ago
1 out of 5 stars

Insulting ad

Yes this is my review...there is a recent ad with the Kuru Guru...she holds up a pair of 'old lady' type black shoes..she then goes on to mimic an old lady's voice named Glynnis..in that mimicking voice she alludes to wearing these old lady shoes as opposed to 'cool Kuru sneakers' as a woman who only plays bingo and wears diapers!..I am personally appalled that this ad insults older women..I would now never purchase Kuru shoes because this ad

Helpful?
cindy boyce
cindy boyce
1 reviews
8 months ago
5 out of 5 stars

Great customer support

Customer service could not have been better! I made myself clear as to why I needed an exchange and she could not have made it easier! The quality of customer service reflects on the quality of their shoes and just because I needed to exchange had no bearing on the shoes I received. I recommend KURU footwear and will shop here again.

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Judy Allgeyer
Judy Allgeyer
1 reviews
8 months ago
5 out of 5 stars

I was sent on my first time order a…

I was sent on my first time order a size 7 when I had ordered a 9. I was so disappointed - but the lady who helped me was so kind and apologized. She told me how to return shoes and it was easy. I hope the next pair is the right size.

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8 months ago
5 out of 5 stars

Wonderful understanding

Wonderful understanding

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8 months ago
5 out of 5 stars

I am on my feet 12+ hours a day

I am on my feet 12+ hours a day. I have tried 8 other brands and sent them all back. This is the only brand I will purchase for work shoes

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Mrs Choyce
Mrs Choyce
1 reviews
8 months ago
5 out of 5 stars

Kuru makes great shoes and takes care of their customers!

Kuru makes really great shoes. As an active 60 year old, I needed to find a shoe that fit well plus gabmve me the support and comfort I needed. I do 5K races with my husband . I walk and he runs. So it is important to keep my feet happy! The customer service at Kuru is really amazing. I had to call just today to return a pair that I just received that was defective. The representative took care of it in the 15 minutes I was on the phone. Thank you Kuru for taking care of your customers. It really is appreciated!!

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8 months ago
5 out of 5 stars

I love Kuru products and the great customer service …

I love Kuru products and needed new sneakers. I have unique needs and Kuru meets my situation, i have an ankle replacement. I tried a new sneaker that didn’t quite work for me. Customer service was so helpful, guiding to a better choice for my needs so i can keep loving these shoes. I recommend them often.

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tara smith
tara smith
1 reviews
8 months ago
5 out of 5 stars

Buy them if you are looking for comfort!

The shoes are the most comfortable things, especially for foot pain. Customer service was quick to respond and very sweet.

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Nancy Oswald
Nancy Oswald
1 reviews
8 months ago
5 out of 5 stars

They care about the customer

They care about the customer. Definitely want to please you.

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Victoria
Victoria
1 reviews
8 months ago
5 out of 5 stars

Love Kurus I have several pairs

Love Kurus I have several pairs. I particularly love their boots!

Helpful?
Moe K
Moe K
1 reviews
8 months ago
5 out of 5 stars

I Love the quality of Kuru shoes plus …

I Love the quality of Kuru shoes plus excellent customer service.

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joseph miles
joseph miles
1 reviews
8 months ago
5 out of 5 stars

Talked to real person

Talked to real person! No longer wait on hold...Intelligent and kind people

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Sonia Strohl
Sonia Strohl
1 reviews
8 months ago
5 out of 5 stars

Fast, efficient, knowledgeable

Fast, efficient, informative and friendly response

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