KURU Footwear

4.6125 out of 5 stars
4.6
Excellent160 reviews

TrustScore

4.6
4.6125 out of 5 stars
Excellent
5 out of 5 stars
141
4 out of 5 stars
3
3 out of 5 stars
2
2 out of 5 stars
1
1 out of 5 stars
13
160 reviews in total

Review summary

KURU Footwear is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about expensive and customer service.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

THANK YOU

These shoes(the slides and the atom 2) have really improved my quality of life. I’m a nurse who works 12 hour days, tha...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

I send an email and I got a response to…

I send an email and I got a response to my question quick.

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

The last agent I talked to was a female…

The last agent I talked to was a female and she was wonderful. The one I talked to you before her she was wonderful as w...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

My Kuru guru was so helpful in…

My Kuru guru was so helpful in understanding and fixing a shipping snafu!!

0
0
🔥 High engagement

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Mark Bruce
Mark Bruce
1 reviews
3 months ago
5 out of 5 stars

I've been searching many web sites…

I've been searching many web sites looking to some foot wear that will help me with the pain in my feet. I have been looking at your site and I have to admit I'm a bit overwhelmed by all of the information that is not only on your site but others as well. I did seek professional help from a podiatrist but with no success so I'm out on my own in the hopes I will find foot wear to help me.

Helpful?
Lori Balaban
Lori Balaban
1 reviews
3 months ago
5 out of 5 stars

I'm so excited to get my new shoes

I'm so excited to get my new shoes. The help I got over the phone when i accidentally ordered the wrong size online was so wonderful. Everyone at Kuru is friendly, knowledgeable and so helpful.

Helpful?
Robin
Robin
1 reviews
3 months ago
5 out of 5 stars

I have called customer service 3 times…

I have called customer service 3 times now and each time you have been so appreciative that i gave Kuru shoes a chance.. you have been helpful with each call. First 2 calls helping me order the right shoe and size for me.. 3rd time was help with my 2nd orders tracking. Best customer service i have had in a long time! Thank you.. very pleasant and helpful and no hold time even!! Wow!

Helpful?
Dean Lardner
Dean Lardner
1 reviews
3 months ago
5 out of 5 stars

I was referred to KURU's by a friend

I was referred to KURU's by a friend. I ordered a pair of slip-ons and a pair of sneakers. They were both too small. Ordered the next size bigger, they came, and are perfect. Contacted KURU's to return 1st order. Couldn't have been easier!! Representative was very upbeat, knowledgeable, and helpful. Took a couple of minutes, I dropped them of at my local UPS, easy-peasy!!!

Helpful?
Patrick G
Patrick G
1 reviews
3 months ago
5 out of 5 stars

Top tier customer support.

Professional. Courteous. Helpful. And efficient.

Helpful?
Jacob Brown
Jacob Brown
1 reviews
3 months ago
5 out of 5 stars

I had just moved and forgot to switch…

I had just moved and forgot to switch my delivery address. I needed help getting things figured out, and they took great care of everything. Knowledgeable and speedy, I really appreciated it.

Helpful?
4 months ago
5 out of 5 stars

Great customer service

I love my kuru shoes so much I tried to get my Dad a pair. Some issues, but were dealt with quickly and kindly. Great products & company.

Helpful?
Deb
Deb
1 reviews
4 months ago
5 out of 5 stars

Great customer service

Great customer service. I ordered shoes back in July and still haven't received them. I called customer service, Camilla was very helpful and resolved my issue quickly.

Helpful?
Paul
Paul
1 reviews
4 months ago
5 out of 5 stars

Awesome company

Awesome company, awesome shoes, awesome customer service!!! I own about a dozen pairs of kurus now. My feet have never felt better!

Helpful?
4 months ago
5 out of 5 stars

Your shoes have helped me to have so…

Your shoes have helped me to have so much less foot pain and I enjoy being on my feet and walking once again. The young lady I spoke to on the phone was very helpful in understanding my situation. I also had to make it an exchange and it was effortless.

Helpful?
4 months ago
5 out of 5 stars

Great customer service

Great customer service

Helpful?
Sue McIntyre
Sue McIntyre
1 reviews
4 months ago
5 out of 5 stars

The Muse walking sandal

The Muse sandal is amazing for walking. I took them with me as my only shoes (other than sneakers) during a three-week trip to the UK, and they served me well for long days of school sightseeing--and never a blister or sore point. (I wore them around home for a couple weeks before leaving, just to be sure.) As a result, I bought the brown pair when I returned home.

Helpful?
Amanda Lage
Amanda Lage
1 reviews
4 months ago
5 out of 5 stars

Great service

I needed to update my shipping address and the response time was incredibly fast. Very polite people to work with and it was a pleasure communicating with them via email. I cannot wait to get my new shoes and I am sure I will be sharing the experince with the service and the shoes with everyone I know.

Helpful?
C R
C R
1 reviews
4 months ago
5 out of 5 stars

I have been wearing Kuru shoes since…

I have been wearing Kuru shoes since 2020. The shoes have saved my life! The new designs I love! My new retro 70s sneakers look sweet! I will continue to support Kuru because the quality holds up and I trust customer service! Only have had one issue with my shoes and customer service was top notch! Keep up the good work.

Helpful?
Mar Tehc
Mar Tehc
1 reviews
4 months ago
5 out of 5 stars

I like their merchandise

I like their merchandise (I think very expensive)and when I was experiencing an issue with a return I called and spoke to Karen who was very helpful on the phone is resolving my issue.

Helpful?
Vicki Blair
Vicki Blair
1 reviews
4 months ago
5 out of 5 stars

The Best!!!

1. English was spoken!!! 2. The rep I spoke with was super knowledgeable and friendly. 3. I loved the shoes but had to go with a different one I purchased. 4. Can't wait for my replacement to arrive. 5. I would so recommend these shoes.

Helpful?
Audrey Larkin
Audrey Larkin
1 reviews
4 months ago
5 out of 5 stars

My Experience at A wonderful Tattoo and Piercing Shop

The young woman that helped me was truly remarkable. Everything was just perfect. Ivy was so kind and helpful to me. I really enjoyed my visit and would love to use them again.

Helpful?
Kenneth Waag
Kenneth Waag
1 reviews
4 months ago
5 out of 5 stars

Excellent customer service

Kuru responded to my inquiry with understand and hope. I was delighted to hear that the answer to my question was both solvable and easily expedited. Thank you Kuru for dealing with me as a valued customer!

Helpful?
Cindy Adams
Cindy Adams
1 reviews
4 months ago
5 out of 5 stars

Customer Service

Received my new while shoes that were very dirty. I reached out to customer support and right away they helped me exchange them for a new pair.

Helpful?
kimay luna
kimay luna
1 reviews
4 months ago
5 out of 5 stars

I love the sandals

I love the sandals. My husband said he has never had a better shoe and sandal in his life and it improves his quality of life. He can walk for longer and the support actually is helping him heal faster

Helpful?

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