Keenans Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
The estate agents at keenans were incompetent luddites who slowed down our process of buying a house immensely and almsot caused the entire sale to fall through. They took forever to respond to e-mails (if they ever even did), ignored questions and left out key information, delayed passing time sensitive information from the sellers to us, and overally made the experience a nightmare
There is now a ninth access request so far this year this time for a house inspection. I can't work at my career/ job. Then as i'm tidying up for a house inspection they send me a a rent invoice even though i paid my rent three weeks early. They have toxicated my e mail inbox. And i can't work due to never ending access requests. There e mails to me are horrible.
The viewing team is really good and at the start they make you feel like buying from them is a good idea But once you have the bid accepted it comes a different ball game. Rat like pushy and people who don't work in the local branches take over. I wouldn't deal with them buying or selling When I sold my home they priced it higher than expected but couldn't sell it for months on end. Lowering the price and taking a large cut. They did not keep me up to date with the guy buying it even tho they had contacted to try and let me know about works and negotiations
Keenan’s have been brilliant. Harry, Jack, Sam and all the team have been amazing from day one. Nothing was too much trouble for them, they just get the job done. Thank you all for being so lovely and professional. Caroline Corteen
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It is difficult to find the correct words which explain how ridiculous the service received from Keenan's will be. If you are looking for an unprofessional, incompetent and poorly trained estate agents team, then this is the agent to choose. As a seller, the sales team will push any client through to update a property status to sold. The team who manage the sale are incompetent at best. You hear from the supervisor how hundreds of issues can be raised during a sale and how his team are trained to overcome them. Then when a problem occurs the advisors are that poorly trained that the most minor issue becomes such an over exaggerated problem, causing constant unnecessary delays. During my contract, I refused to work with one adviser as she was absolutely useless, lost a sale and then didn't have the professionalism to tell me herself. It very quickly became evident that the advisor handling the second sale was exactly the same. You can negotiate your fee. This is likely standard practice with an agent of this calibre, as they know what their service is really worth. If you enjoy helping incompetent staff, that you are paying, overcome issues they create, on a daily basis, then this is the service for you. I am likely to loose the second sale on my house, resulting in a broken down chain after 7 months with this agent. Agents like this take no accountability for there actions and always pass blame. Anyone who has a career within professional environment will understand how this approach would not be tolerated in any other industry. In summary, I could not be more disappointed with Keenan's and I would not recommend this agent to anyone wanting to buy or sell a house.
Date of experience: January 25, 2021
US
Avoid this estate agent at all cost. Don’t be hooked in the overly confident sales person. You will regret it afterwards. There a sales estate woman on the phone named Kayleigh is awful to speak to. Absolutely rude and extremely pushy to the point I feel awfully pressured to do whatever they want which is a cheap quick sale and get their commission. If I could rate this ZERO stars I would! I will NEVER use this estate agent again. AVOID!
Date of experience: January 23, 2021
If you make an appointment with the agency in Burnley, call them before you leave. Usually, they cancel confirmed appointments without notice, telling the property is not available any longer. Do not trust them and check many times online if the property to rent/for sale is still showing - and if it is the same! Avoid this agency
Date of experience: December 4, 2020
Avoid this estate agents at all costs. If I could give them no stars I would have done. Initially had my house on the market with them and it sold within a couple of weeks at full asking price. I did all the viewings myself. Found a house I wanted to buy which Keenans were also marketing but the building survey showed up many structural problems so wasn’t willing to proceed. When I rang Keenans to advise them of this I was told ‘all building surveys say that’ and was met with exasperation that I wasn’t willing to proceed. I was then told that I would have to pay their full fee as they had a buyer lined up for my house. At this stage the buyers hadn’t even done a survey on my house and had only had an offer on theirs. When I questioned this I was told they had done an awful lot of work so I would have to pay. I checked the contract which clearly stated payment was due on completion of a sale. When I rang to complain I was told it was a mistake and I shouldn’t have been told this. I suspect if I hadn’t have challenged this they would have invoiced me. I asked for an investigation to be conducted into the conduct of the employee who told me this. She was rude, abrupt and aggressive in her manner. I was assured they would do this and let me know the outcome. Even though I chased this up no one ever came back to me. You have been warned!
Date of experience: October 26, 2020
I have used Keenans Rawtenstall To sell two of my houses recently. Can’t fault them in any way and I’ve dealt with lots of agents over the years. For me 10/10
Date of experience: October 17, 2020
If I had the ability to give this laughing stock of a firm no stars I would. Unfortunately I am not able to and trustpilot likes to be kind and cheer them up with at least one! My offer was accepted as a full and final offer on a house and costs were incurred from getting my mortgage in principle and going forward with the mortgage. Keenan's refused to take the property off of the market after my offer was accepted. They were the first agents I had ever come across who hadn't done this (I should have listened to my gut instinct at this point.) Their excuse was some nonsense about UK law (being a law student I was very aware that the poorly constructed explanation was pulled from thin air) though I have to give them credit here - it did make me smile. My offer was eventually gazumped as people were still allowed and encouraged to forward offers on the house. Keenan's saw no problem with their unethically sharp practices towards myself and I do truly fear for their future clients... Plenty of professional, well practicing and ethical estate agents in Burnley. Shame Keenan's is not on the list of them.
Date of experience: October 13, 2020
Asked Keenans and one other local agent for a valuation. They were quick to come round, gave a decent valuation and a solid pitch but repeatedly slagged off the other agency ("oh they're doing it online are they, well we've actually come out to visit you", "I've heard their staff aren't following Covid safety on viewings" etc). Two follow up phonecalls in 24 hours plus someone coming round with a bottle of wine and some paperwork (a standard valuation letter that hadn't been properly completed - price info and agency fee was missing). Found it all a bit off-putting so we went with the other guys. Reader, Keenans went NUTS. Guy I spoke to kept telling me the agency I'd gone with was useless and rang me back 3 times in the next two days to ask if I'd changed my mind (I said straight away that I wasn't going to change my mind and never wavered from that position). I then got a weekly phonecall from Keenans staff, asking how my sale was going ("oh so you haven't completed the sale yet, that's a shame - just wanted to let you know we're selling lots of flats in the area"). The agency we went with got us a buyer within 3 days of listing, who then pulled out, we got a new buyer within another 2 days (for over the asking price) and I have zero complaints about the process - on the other hand, being stalked for 2 months by an agency we DIDN'T EVEN GO WITH IN THE FIRST PLACE has been pretty weird. I've asked to be taken off their database now. But I'd recommend steering well clear.
Date of experience: October 12, 2020
Just bought a house through Keenans and can't thank them enough for their help. I viewed a number of houses with Mathew who works in the Swinton Branch, he was brilliant at answering any questions I had and responded quickly to any emails I sent. The first house we put an offer on unfortunately wasn't accepted but Mathew was quick to find other houses that fit out criteria, he found the house that we have ultimately bought and recently moved into. I absolutely cannot fault his customer service and reliability in this whole process. We also delt with Aimee throughout the actual sales process and she was just the same, quick and responsive and incredibly easy to speak to, answering all our questions and getting back to us with any queries we had. As first time buyers its obviously quite a daunting prospect not knowing the process and Aimee, Mathew and the rest of the team and Keenans made the Process as stress free as it could possibly be, even with the unusual aspect of working through a Pandemic and viewing houses with extra restrictions they made everything run very smoothly and we can't thank them enough. I'd definitely be recomending Keenans to anyone I know who is looking to buy a house.
Date of experience: October 2, 2020
US
Brilliant service from the burnley branch! Just waiting for the keys to our new house! Thankyou to Danielle and Georgia for helping find the perfect house and for getting things moving quickly! Also Thankyou to the guys who showed us round several times!
Date of experience: July 29, 2020
