Keenans Estate Agents
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Ridiculous at best
It is difficult to find the correct words which explain how ridiculous the service received from Keenan's will be. If you are looking for an unprofessional, incompetent and poorly trained estate agents team, then this is the agent to choose. As a seller, the sales team will push any client through to update a property status to sold. The team who manage the sale are incompetent at best. You hear from the supervisor how hundreds of issues can be raised during a sale and how his team are trained to overcome them. Then when a problem occurs the advisors are that poorly trained that the most minor issue becomes such an over exaggerated problem, causing constant unnecessary delays. During my contract, I refused to work with one adviser as she was absolutely useless, lost a sale and then didn't have the professionalism to tell me herself. It very quickly became evident that the advisor handling the second sale was exactly the same. You can negotiate your fee. This is likely standard practice with an agent of this calibre, as they know what their service is really worth. If you enjoy helping incompetent staff, that you are paying, overcome issues they create, on a daily basis, then this is the service for you. I am likely to loose the second sale on my house, resulting in a broken down chain after 7 months with this agent. Agents like this take no accountability for there actions and always pass blame. Anyone who has a career within professional environment will understand how this approach would not be tolerated in any other industry. In summary, I could not be more disappointed with Keenan's and I would not recommend this agent to anyone wanting to buy or sell a house.