Keenans Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
The estate agents at keenans were incompetent luddites who slowed down our process of buying a house immensely and almsot caused the entire sale to fall through. They took forever to respond to e-mails (if they ever even did), ignored questions and left out key information, delayed passing time sensitive information from the sellers to us, and overally made the experience a nightmare
There is now a ninth access request so far this year this time for a house inspection. I can't work at my career/ job. Then as i'm tidying up for a house inspection they send me a a rent invoice even though i paid my rent three weeks early. They have toxicated my e mail inbox. And i can't work due to never ending access requests. There e mails to me are horrible.
The viewing team is really good and at the start they make you feel like buying from them is a good idea But once you have the bid accepted it comes a different ball game. Rat like pushy and people who don't work in the local branches take over. I wouldn't deal with them buying or selling When I sold my home they priced it higher than expected but couldn't sell it for months on end. Lowering the price and taking a large cut. They did not keep me up to date with the guy buying it even tho they had contacted to try and let me know about works and negotiations
Keenan’s have been brilliant. Harry, Jack, Sam and all the team have been amazing from day one. Nothing was too much trouble for them, they just get the job done. Thank you all for being so lovely and professional. Caroline Corteen
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US
We feel very lucky to have had Simon from the Swinton branch leading us through the sale of our house. He is extremely pleasant, friendly, honest and has a excellent knowledge and expertise of both the local market and the field that he works in. He stayed in regular contact with us throughout the whole process and provided the right advice, reassurance and guidance we needed at each step of the way. Nothing was too much trouble and he always answered our questions in an honest and timely manner. We would not hesitate to recommend Keenan's and more specifically Simon, he made what could have been a very stressful time for us run so smoothly. We are now settled in our new house but should we move again we would only do it with Simon by our side. Thanks Simon and Keenan's for everything.
Date of experience: November 9, 2021
US
Sold our house with Keenans really helpful in keeping us up to date and getting the sort of buyers we were looking for. Kayleigh from the Swinton branch has been fantastic! She is really trying to find us a new property and checking on our progress and keeping our buyer up to date. She really is a credit to the team!
Date of experience: November 9, 2021
Awful company- avoid like the plague. I have had the unfortunate experience of letting and then putting my hose up for sale with Keenans. On the letting side they were constantly pestering- such and such work needs doing when it didn't. Just an excuse to send their own workmen out and charge a fortune. On the selling side - not clue. They just do not respond to messages and completely lax in attitude. I wouldn't give them one star but then I couldn't leave a review. Just terrible.
Date of experience: November 6, 2021
US
One of the worst estate agency experiences I have ever had!!! I purchased a property through keenans and from the minute I offered until completion was a complete nightmare! I wasnt given chance to increase my offer told my offer had been put forward to the owner which it wasnt. If i hadnt of knocked on and negotiated the offer myself then the owner would have been non the wiser. I would avoid at all costs. I was constantly lied too by Cree in their sales progression department found her rude and abrupt and the lack of communication was appallin. AVOID AT ALL COSTS - BELIEVE THEY CHARGE A LOT TOO I have tried to reply direct - Cree has already called me for further feedback following my review - I have made it clear where the issues lay and cannot be more clearer. I understand that it’s a very busy period for estate agents but felt like I had to do a lot of the chasing, I was constantly given conflicting information. By all means if you wish to discuss anything further please do let me know.
Date of experience: November 3, 2021
Absolute rubbish estate agents who don’t checkout buys so a house sale and chain can fall apart on moving day - Avoid at all costS
Date of experience: September 28, 2021
My whole experience with Keenans Blackburn was shocking! I was in the process of buying a property and at the start they couldn't do enough for me. Once the offer was in they never returned calls or emails. When I did speak to them they were rude and unprofessional and wouldn't even allow me a second viewing for weeks after I had made the offer. Then Lauren tried bullying me into exchanging contract before survey in and lied and said it may go to sellers family member (solicitor said there was no family member). Then the builders survey came back and the property needed a new roof,chimney and full of damp and Keenans told me to ignore the surveyor! I told them to shove the sale and I have walked away and dodged a bullet!
Date of experience: September 22, 2021
US
I called Blackburn branch to make a viewing instead i had someone called Jonathan Berry push me into selling a property with keenans once he found out that I'm selling with your move. So rude absolutely disgusting the way he spoke to me. Instead he starts telling me negative things about your move and that I should look to get keenans in If i wanted keenans to sell my property i would call them. I simply called to book a viewing for a property on the market?! When asked for his name he pretends the line is breaking up and that he cannot hear me. NOT PROFESSIONAL, POOR SERVICE absolutely DISGUSTING! I’ve heard negative feedback from sellers however this poor service i have witnessed myself. Unlucky Jonathan is unaware the call was recorded when he starts getting rude! I will be making a formal complaint! Avoid Keenans!
Date of experience: September 10, 2021
This agency made up stories to me from start to finish. I have logged calls and times and they cannot match their times to my calls. Their stories change from one day to another. Too big to be of any use. They don't reply to emails, they don't reply to calls and sadly are so transparent, even to a 23 year old.
Date of experience: August 6, 2021
US
Kieran at the Burnley branch is polite, professional, he provides me with a weekly update on the sale of my property, he has exceeded my expectations. Kieran has made (what normally would be) a stressful situation, a step by step calm process. Thanks for all that you're doing. Highly recommended.
Date of experience: July 29, 2021
