I have efile trained with Katie Barnes…
I have efile trained with Katie Barnes & purchased the efile & various bits continually to run my own nail business. I would say this is one of the best on the market
4.2
Great
108 reviews
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💬Hasn't replied to negative reviews
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Review summary
Katie Barnes Tool Range & Education receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
LOVE Katie Barnes 💕
Always quick delivery and quality tools! Love Katie Barnes!!!! 💕
Excellent products
Excellent products, with excellent customer service.
Great company
Quick delivery, beautiful products, great communication and reasonable postage prices. One of my top go-to’s for nail tools.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.katiebarnesacademy.com
All reviews
108 total • Write a review
Showing 101 - 104 of 104 reviews
JH
Absolutely shocking company
Absolutely shocking company. Nothing but issues with my e file, Jane the head of customer service is absolutely useless, they actually sent me a new file and tried to pass it off as mine, opened a bank charge back which bank cancelled in error yet KB actually believed I was at fault, AVOID AVOID AVOID!! And on the back of your feedback, the bank closed the chargeback in error, due to not receiving the evidence I had sent, your company have been nothing but difficult all the way through, you tell lies, and did everything you could to avoid refund even passing a file off as my own! And I’m not the only customer who is disappointed looking at all the nail site reviews!
Date of experience: October 23, 2023
DJ
Horrendous Company and Customer Service
Absolutely shocking service! I wouldn't even give this company 1 star. Jane, the head of customer service refused to acknowledge that they were responsible for the horrendous condition of 2 of my nail tools that I sent in for sharpening. Both navy tools are now rendered useless and the company refuse to acknowledge their responsibility for the ruination of my tools. They were not over sharpened, the angle was completely wrong and not straight. Photos are available to quantify this. Not only that, I paid for 3 items to be sharpened but they could only do 2 and have not refunded me the cost of the 3rd item! Do not use!
Date of experience: September 28, 2023
CO
Katie barnes company is a shambles....
I bought the KB efile in mid November last year, I went off sick at Christmas returned 6 months later, efile had no use while in that time off and so far iv had 3 cables! "Er" on the dial, handpiece was rattling. When I contacted KB customer service I was blamed for dropping or banging the hand piece (I know for a fact it hadnt) they refused to repair under warrenty and said it was mistreatment of tge hand piece by user not manufacturing fault. They refused to fix or replace for free and made me pay for a new hand piece! Absolutely disgusting customer services! I paid £250 all in for this efile and bits never completed the training as people said it wasn't worth the money plus she kept moving the dates so got confused when I was meant to attend absolute shambles of a business. Shame to as the tools are fab when they work!
Date of experience: August 14, 2023
V
Vic
US
Absolute awful company AVOID
Absolute awful company. Bought an efile at Christmas and paid £199, within 6 months I had 4 faults, had the wire replaced 3 times and then a piece of the efile came off. All of the efiles come with a FREE course, however, when theyve eventually refunded after many emails, they have only refunded £124 as they want to charge me for the free course!! You cannot buy the efile without the free course. The course, I couldn't even complete after taking a day off and booking models in. The company is a disgrace. Still seeking my full refund Have a look on their website at the efile files and you'll see fee course. A member of their team told me it's complementary (by email) and still refuse!
Date of experience: July 25, 2023
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