Review summary

Kate's Clothing is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service.

✨
Based on reviews, created with AI

See what reviewers are saying

W

Woo

5 out of 5 stars
I cannot give more than 5 stars so 5…

I cannot give more than 5 stars so 5 stars it is! I wasn't sure which size due to my shape so contacted using the form. Within a very short space of time I had a very friendly, detailed and helpful response. I ordered the size suggested and...wow! The item is really well made - stunning actually - and fitted incredibly well. Absolutely adore it! I will defintiely be using Kate's Clothing again - often ;) Quick delivery with protective packaging too. Absolutely recommend!

EC

Emma Cook

5 out of 5 stars
Absolutely incredible

What can I say, absolutely fantastic. I’ve been ordering for years and Kate has always been so kind and patient with any questions i’ve had. The one return I did (wrong size for me) was seamless and easy. I had bought a belt months ago and a stud came loose (I wear it every day and haven’t been gentle with it so it was not surprising) , Kate was quick to respond and sent me out a replacement not once but TWICE!! Honestly what stellar customer service. All of the items are such good quality and I’m definitely a loyal customer for life. Also subscribe to the email list, her sales and discount codes are top notch and NO spam!! 10/10 Kate should be glowing with pride over her buisness.

KU

Kristy Upton

5 out of 5 stars
This company is brilliant and I would…

This company is brilliant and I would highly recommend them. I recently had a few times that had arrived faulty/damaged and Kate's clothing sorted this so quickly and I received replacement items the next day. Have placed a few orders from this company and the customer service is awesome.

cf

carrie fletcher

5 out of 5 stars
A+ great online store.

I'm about due a new order from Kate's clothing soon I think, I have ordered several times before, everything came as expected, and on time or early, quality fabrics, nice fitting, nice feeling and gorgeous clothes, I've even had friends who aren't usually in toy goth thing tell me how great some things I have had from here look.

Company details

Fashion & Beauty

Information provided by various external sources

No description available yet.

Contact info

🌐

People also looked at

1 / 3
OF

OPUS Fashion

opus-fashion.com

1.8076923076923077 out of 5 stars

1.8 (26)

ZF

Zanda Fashion

zanda-fashion.nl

2.17 out of 5 stars

2.2 (100)

AF

ABC Fashion

abcfashion.net

3 out of 5 stars

3.0 (10)

PB

PRAI Beauty

www.praibeauty.com

0 out of 5 stars

0.0 (0)

View all in Fashion & Beauty →

All reviews

100 total • Write a review

Showing 61 - 70 of 96 reviews
C

Cat

US

5 out of 5 stars

Love Kate’s Clothing

Love Kate’s Clothing, everything is such great quality and style. Love the sales too. Returned an item recently and had my refund back less than 2 weeks later :)

Date of experience: October 1, 2020

RF
5 out of 5 stars

Have bought so many items from Kates…

Have bought so many items from Kates Clothing. The latest being a long skirt & air freshener. I have always found them to be super fast to process my order, delivery is also fast especially compared to other similar shops. 10/10 and would definitely recommend 🎃

Date of experience: October 1, 2020

H

HP

US

5 out of 5 stars

Amazing customer service

Amazing customer service. Much prefer buying Killstar from Kate’s Clothing as I know any issues will be promptly resolved. Items always dispatched quickly.

Date of experience: October 1, 2020

s
5 out of 5 stars

Items purchased were great from Kate's…

Items purchased were great from Kate's clothing and customer service always excellent - any queries relating to sizing or returns are answered promptly and really helpful! Well above other alternative brands on the market that i have shopped with before. Would def recommend!!

Date of experience: October 1, 2020

SK
5 out of 5 stars

Great service all round

I've ordered from Kate several times and always been more than happy. It's good to support such a good local business as well as being able to buy quality alternative clothing at great prices. Thankyou to Kate and the Team x

Date of experience: October 1, 2020

MM
5 out of 5 stars

100% reccommended! love this website

I've bought from this website plenty of times now, mostly for hair dyes because even if I live in italy (so with higher shipping costs) the prices are still the best one around. One of my older orders got lost during delivery and customer service was super helpful and reshipped a new order making sure that that one wouldn't get lost. I also bought shoes and a couple of mistery boxes (when those were still a thing *-* ) and every time everything was perfect! I highly reccomend this website!

Date of experience: October 1, 2020

SM
5 out of 5 stars

Always Amazing

Amazing customer service as always with Kates and excellent products. I would rather buy through Kates as it’s a much more personal experience. Kate cares and is more than willing to help with any issue. Delivery was much quicker than I thought it would be. If I could rate more than 5 I would!! Highly recommended 🖤

Date of experience: October 1, 2020

MB
5 out of 5 stars

Always so wonderfully helpful

Always so wonderfully helpful, the customer service is amazing! Shipping and dispatch is super fast, and always super pleasant customer service. Will order from again and again. Highly recommend

Date of experience: October 1, 2020

EF
1 out of 5 stars

Daylight robbery and customer service couldn't care less

I ordered two items from this company back in April. These items didn't arrive at the time and I contacted customer service, who immediately took quite a hostile attitude. They demanded I fill in a legal disclaimer to say I wasn't lying and the items had genuinely not arrived. I had no problem filling it in but it felt quite hostile from the start. This led to a lot of back and forth emails with Kate's clothing claiming the items had been delivered (they had not been) and flat out refusing to refund me. It felt like daylight robbery. Eventually my items turned up in August, four months after I placed my order! I promptly returned the items unopened using the company's official returns label. I waited and waited and waited...nothing. So 4 weeks after posting the return I email asking if they have my return and they claim they don't have it, so therefore cannot refund me. Frankly at this point I don't believe them. What a palava and stress over two items worth less than £20. It's shocking they won't do the right thing and just refund me. I've been made to feel like a liar by this company who clearly have a problem with their logistics. It's a terrible way to treat a customer and I definitely won't be returning. At every turn I have been ignored, dismissed and disbelieved. The fact remains that I paid Kate's Clothing for two items of clothing and now I have neither my items nor my money. Make of that what you will.

Date of experience: September 29, 2020

AR
3 out of 5 stars

Great variety

Great variety of clothes but a recent dress I ordered had a tear in the tulle/mesh material part of it Im Glad it was on sale Would not have paid full price for it

Date of experience: August 28, 2020

Previous1•••678•••10Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.