Review summary

Kate's Clothing is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service.

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Based on reviews, created with AI

See what reviewers are saying

W

Woo

5 out of 5 stars
I cannot give more than 5 stars so 5…

I cannot give more than 5 stars so 5 stars it is! I wasn't sure which size due to my shape so contacted using the form. Within a very short space of time I had a very friendly, detailed and helpful response. I ordered the size suggested and...wow! The item is really well made - stunning actually - and fitted incredibly well. Absolutely adore it! I will defintiely be using Kate's Clothing again - often ;) Quick delivery with protective packaging too. Absolutely recommend!

EC

Emma Cook

5 out of 5 stars
Absolutely incredible

What can I say, absolutely fantastic. I’ve been ordering for years and Kate has always been so kind and patient with any questions i’ve had. The one return I did (wrong size for me) was seamless and easy. I had bought a belt months ago and a stud came loose (I wear it every day and haven’t been gentle with it so it was not surprising) , Kate was quick to respond and sent me out a replacement not once but TWICE!! Honestly what stellar customer service. All of the items are such good quality and I’m definitely a loyal customer for life. Also subscribe to the email list, her sales and discount codes are top notch and NO spam!! 10/10 Kate should be glowing with pride over her buisness.

KU

Kristy Upton

5 out of 5 stars
This company is brilliant and I would…

This company is brilliant and I would highly recommend them. I recently had a few times that had arrived faulty/damaged and Kate's clothing sorted this so quickly and I received replacement items the next day. Have placed a few orders from this company and the customer service is awesome.

cf

carrie fletcher

5 out of 5 stars
A+ great online store.

I'm about due a new order from Kate's clothing soon I think, I have ordered several times before, everything came as expected, and on time or early, quality fabrics, nice fitting, nice feeling and gorgeous clothes, I've even had friends who aren't usually in toy goth thing tell me how great some things I have had from here look.

Company details

Fashion & Beauty

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All reviews

100 total • Write a review

Showing 91 - 96 of 96 reviews
n
5 out of 5 stars

Reccomend.

Fast shipping, great prices and discounts and nice customer service :)

Date of experience: October 31, 2019

_
5 out of 5 stars

Great place for alternative goodies 🖤

Always have a great selection of alternative clothing. Their shipping is fast and they offer amazing customer service. Never had a problem with Kate's Clothing, and always happy that they stock everything in my size! Thank you🖤

Date of experience: September 4, 2019

SB
5 out of 5 stars

Such great customer service

Such great customer service, shipping was really fast and I'm so happy with my items. The prices are great and the freebies were really appreciated :)

Date of experience: September 2, 2019

Ts
5 out of 5 stars

I shop here with absolute trust

I love Kate's clothing. I've been a customer on and off for about a decade and I have never had a problem with them. Orders are dispatched quickly, refunds are processed efficiently, returns are free and if there's ever a faulty item their customer service team are great at sorting you out. Plus the prices and sales are great! I shop here with absolute confidence. What more can you ask for? Some of the bigger alternative companies around could learn a thing or two about customer service from Kate's Clothing. Having had repeated terrible experiences buying direct from Killstar for example, I will only buy Killstar items from Kate's Clothing from now on! Kate's clothing seem to have an ever expanding array of choice of clothing and homeware from some of the top alternative brands around and have plenty of options for those of us on the other side of thirty ;). Not just a site for the teen market! Highly recommened! (This review is not incentivised. I do not know anyone at Kate's Clothing. I have not been asked to write it, but have done so because I am so happy with the customer service and I think when a company operates ethically it deserves to be highlighted. This is how you get loyal customers! Thanks for being awesome!).

Date of experience: August 25, 2019

mf
5 out of 5 stars

i absolutely love kate's clothing…

i absolutely love kate's clothing they're definitely not a scam you can return items for free and they are really good quality.. and if you're not sure about the sizes the really lovely friendly girls from customer service will measure the items for you I love chatting to them..i will never ever say a bad word against kate's clothing or my girl's from customer service.. you will never get a better bargain Amazing prices.. they are my number one favourite one stop goth shop.. I'm a poet lol.. xxx

Date of experience: August 20, 2019

A
5 out of 5 stars

Such great customer service

Such great customer service, shipping was really fast and I'm so happy with my items. The prices are great and the freebies were really appreciated :)

Date of experience: August 14, 2019

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