Review summary

JUCY Rentals has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and expensive.

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SR

Shay Ryan Douglas

1 out of 5 stars
Extremely Disappointing Experience with…

Extremely Disappointing Experience with JUCY – Safety & Hygiene Concerns Ignored Unfortunately fell far below the standards we expected, especially having had a great experience hiring in the past. From the outset, the vehicle presented multiple serious issues: Rear Suspension: Constant squeaking that made us question the safety and roadworthiness of the van. Black Mould: There were visible mould stains and patches of black mould inside the vehicle. Completely unacceptable in any rental, and downright dangerous for my partner, who has a respiratory condition and is highly sensitive to mould. Rear Doors: Both rear doors were extremely difficult to open, adding to our frustrations. We contacted your after-hours support line on Day 1 and requested a vehicle swap. We were not advised that this was even an option, leaving us stuck with a substandard and potentially unsafe vehicle for the entire trip. When returning the van, we again raised our concerns and were told by your staff that we should be entitled to compensation. We’re still awaiting confirmation on this. They also mentioned that mould stains are to be expected in a vehicles in Cairns. This experience was both disappointing and unacceptable, not just due to the condition of the vehicle, but the lack of support we received during the hire. We sincerely hope JUCY takes this feedback seriously. We will not be hiring from JUCY again unless there is a clear improvement in vehicle maintenance, hygiene, and customer care.

EF

Elliot Farr

1 out of 5 stars
Too stressful to enjoy our holiday

The vehicles available are in a shocking and unsafe condition. We had to change vehicle halfway through our trip and only receives a measly sum in compensation. We have since been charged for an AA call out with a dead battery. The battery had to be replaced two days after this callout. The mechanic, upon seeing the battery, highlighted that this was in fact the wrong battery for the vehicle! Please avoid!

zp

ziva pozar

1 out of 5 stars
A Near-Death Experience – Do NOT Rent from JUCY

We put our trust in JUCY when we hired a campervan for a winter trip through New Zealand, expecting a roadworthy vehicle that could handle the harsh seasonal conditions. What we got instead was a complete disaster that nearly cost us our lives. From day one, the van proved to be dangerously unfit for the road. We lost control multiple times on straight, de-iced roads — and it wasn’t just us. A local road worker pulled us aside to tell us flat out: this vehicle should never have been on the road. That’s not just disappointing — that’s criminal negligence. The mechanical and structural issues were endless: The roof leaked, soaking our bed and sleeping gear. The hose for draining grey water was broken, leaving us stuck with stagnant waste. The shower was completely non-functional. Worst of all: there was a GAS LEAK. That’s not just an inconvenience — that’s a serious, potentially deadly hazard. This wasn’t just a bad experience. It ruined our trip. We had no choice but to cut it short and return home early after what can only be described as a near-death experience. JUCY’s negligence, lack of maintenance, and disregard for customer safety is unacceptable. Do not trust JUCY with your safety or your holiday. They clearly do not inspect or care for their vehicles properly. This company is an absolute disgrace and should be held accountable before someone actually dies.

MC

Matt Curran

2 out of 5 stars
Overall avoid!

Pros - Cheapest big company van rental (but you get what you pay for), staff are friendly, with the extra insurance check out and in very easy and quick (in hindsight too quick didn't really tell us how to make the bed etc), they paid for a replacement gasmate bbq when ours broke, you can stand up in the van Cons - very poor build quality and space lay-out. The van is massive but they utilise the space so so poorly. No clothes storage. No bin. Gas BBQ is in a box you have to take out every time (unlike other vans we have rented where its just a pull out draw. Bed is a massive massive faff to make everything. It involves removing a 3 part table and then rearranging loads of cushions before putting a sheet on. Again other vans just utilise the space way way better!

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All reviews

976 total • Write a review

Showing 81 - 90 of 972 reviews
YK
2 out of 5 stars

First time using Jucy 2 star for customer experience

First time using Jucy in Auckland and the staff gives zero crap about their customers requests. (They don’t have to) Let me give you two reasons why: The first time I ever arrived in Auckland airport, I didnt know where to go to reach the shuttle bus, so I used the phone of the concierge (information desk) to ask where it is. With their little brain they directed me to the place of it just for me to arrive and being told that the shuttle bus has finished picking at 3:30pm, which was the time I was in the phone with them!!! They are a small team working in a big company surely they know the time of the shuttle bus last pickup time and could have told me on the phone!! So I had to go back to the information desk in the airport and take a taxi. Wasting their valuable time to assist me after hours at 4pm. (I found out that the person with the glasses, bearded and dark skin was the one answered my call) The second reason was that the time of car return at 3:29pm (3.5 hours earlier than originally booked), they also are not able to be flexible and do a shuttle drop off service for us. Sigh. The lady at the desk simply said “sorry drop off time close at 3:30pm” duh??. Lets see if they ever refunded the unused 3.5 hours or even better charge for any other particulars??

Date of experience: October 23, 2024

JM
4 out of 5 stars

Car performance has been better than…

Car performance has been better than expected for an older model at a budget price. Also economical on fuel for a medium size sedan.

Date of experience: October 22, 2024

L
4 out of 5 stars

Compact but good for solo traveling

Clean car Good bedsheets provided Everything works A little inconvenient is the sink. While pushing, it's hard to clean and there is no good space for the gasstove, in general the kitchen is a little too compact.

Date of experience: October 22, 2024

A
5 out of 5 stars

Santana es una excelente anfitriona

Sanjana es una excelente anfitriona. Muy buena explicación. Gracias

Date of experience: October 20, 2024

G
1 out of 5 stars

Not what we expected

Get rid of your crap cars - the modern Toyota Corolla or similar in the picture did not match what we got. We got a beaten up Toyota of some sort. Near 7yrs old, $425,000+km on the clock, dodgy brakes and no pick up to pass cars safely and for $630 5days nz. Booked through DiscoveryCars Cairns. I should have taken note of the reviews.

Date of experience: October 17, 2024

あ
3 out of 5 stars

クイーンズタウン空港でのピックアップ

クイーンズタウンの空港でピックアップのために電話したけど出てもらえず、留守番電話に接続された。しかも、その留守番電話は録音がいっぱいだと言われて、自動で切れて途方に暮れた。空港の職員さんを捕まえて、もう一度電話してもらったら、出た。タイミングの問題だと思うけれど、海外初のレンタカーだったので、結構しょげた。

Date of experience: October 16, 2024

CM
1 out of 5 stars

Horrible experience

We have rented a campervan with pick up in Cairns Saturday the 14/9 and delivery in Melbourne Saturday the 12/10. At pick up in Cairns we go through the car with two young girls. One of them is in training and the other one seem to be in control. The one showing us how the van works finds out that the cabinets have a hard time closing, but try to brush it off as normal. She then proceeds to show us the faucet, which is really leaky, but have to turn it off and pretend that is normal. We then drive of, but quickly find out all the problems and shortcomings of the car. When we try to use the faucet for the first time, we find out the tank is totally empty. We've been sent on our way with an empty tank. We then find out that the faucet cannot be turned off! The water is constantly running, unless we turn it completely off on the switch. That is very unfortunate when you are outback trying to preserve water. The first night we are going to sleep, we find out that ALL curtains miss a button, so the sun wakes us up early in the morning The back door cannot be closed without slamming it really hard 5-10 times, so we can lock the car for the night or when we are on a hike. We have gotten complaints from fellow travelers that we are slamming the door almost everywhere we went. We then decide Thursday the 26/9 to drive by JUCY Sydney to get our pillows, linen and towels changed, because we were halfway through our trip. While we were there we hoped they could help us with the problems we've encountered. They tried to fix the curtains. While trying to fix the curtains your employee had something sticky om his pants that went all over the car and our suitcases. They said they were sorry, but the stains would not come of the car or our suitcases. They acknowledged that the faucet needed a new valve, but they did not have the option to fix it. We then got to talk with the manager there, who was really rude and belittled us. He meant that we should have used our time on driving through Brisbane or Gold Coast to fix the problems. It was "out of his hands". We told him that we had a lot of other things to see and explore here in Australia, and our priority have not been fixing your campervan. We used a whole hour at JUCY Sydney. When we were going to sleep the same night, we noticed that the new buttons on the curtains did not fit ones on the car. So we just wasted our afternoon in the shop. We think it's unbelievable that we should pay all this money and use our vacation on trying to fix your problems on the campervan. We thought you were a big company who knew how to run things, but apparently not. They offered us 90 AUD in compensation for our troubles.. We have paid 5500 AUD with the the stress free plus! But this has not been stress free at all. They are just trying to squeeze every penny out of any costumer, without acknowledging their mistakes.

Date of experience: October 14, 2024

Ah
5 out of 5 stars

Service was fantastic..

Service was fantastic... From the bus pick up amazing friendly fellow to getting the car quick easy great

Date of experience: October 10, 2024

NB
5 out of 5 stars

Friendly staff and reliable car

Friendly staff and reliable car, thank you.

Date of experience: October 8, 2024

J
5 out of 5 stars

Great service

Great service. We used the for the first time when we traveled to Melbourne a couple years back and they were our first choice for our trip to Queenstown. They are not at the airport and some people wouldn't want to wait for a shuttle, but with better prices and being able to pick up the car at a location with much less traffic and congestion, which is what you get at the airport. I loved it. This especially if you are driving on the left side of the road for the first time.

Date of experience: October 5, 2024

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