JUCY Rentals
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First time using Jucy 2 star for customer experience
First time using Jucy in Auckland and the staff gives zero crap about their customers requests. (They don’t have to) Let me give you two reasons why: The first time I ever arrived in Auckland airport, I didnt know where to go to reach the shuttle bus, so I used the phone of the concierge (information desk) to ask where it is. With their little brain they directed me to the place of it just for me to arrive and being told that the shuttle bus has finished picking at 3:30pm, which was the time I was in the phone with them!!! They are a small team working in a big company surely they know the time of the shuttle bus last pickup time and could have told me on the phone!! So I had to go back to the information desk in the airport and take a taxi. Wasting their valuable time to assist me after hours at 4pm. (I found out that the person with the glasses, bearded and dark skin was the one answered my call) The second reason was that the time of car return at 3:29pm (3.5 hours earlier than originally booked), they also are not able to be flexible and do a shuttle drop off service for us. Sigh. The lady at the desk simply said “sorry drop off time close at 3:30pm” duh??. Lets see if they ever refunded the unused 3.5 hours or even better charge for any other particulars??